Virtual Receptionist Configuration Menu

Depending on chosen AI Virtual Receptionist type (Scripted or Autonomous), top configuration menu items are slightly different.

Some items, like Contacts, Topic and answers, Booking and Settings are common in both VR types.

Scripted Virtual Receptionist

In a Scripted VR, the menu layout is the following:

The following specific menu items are described in relevant KB article:

• Conversation behaviors

• Dashboard

Autonomous Virtual receptionist

In an Autonomous VR, the menu layout is the following:

In this case, the specific menu item is Instructions.