Monitoring Service
Imagicle UCX Suite includes a monitoring services which can send alerts to the system administrator when an event occurs. Examples of monitored events are:
Insufficient disk space
An Imagicle service failing
Low database space
Bad service performance
License issues
License overcome (e.g. calls dropped in Advanced Queuing due to not enough licensed channels)
Authorization issues related to Webex Calling MT tokens
The monitoring service includes auditing features. The list of events can be displayed through a web page and can also be exported in CSV or XLS formats.
Monitoring web page
The monitoring service (MAM) is embedded in the Imagicle on-prem and Cloud Suite and you can access it from web portal: admin ⇒ Monitoring.
Alarms tab
This web page shows a high level overview of Imagicle UCX Suite diagnostics, where you can check cluster's synchronization (replication link status), HDD and SQL DB available space, Call Recording Digital Certificate and External Storage status, Webex Calling integrations authorization issues. See a screenshot sample below:
You can selectively disable the alarms if you believe they are not needed. Warnings and errors are displayed here. To read the details of the current status, move your mouse over the grey "i" dot.
Events History
The list of events raised by the monitoring service and other Imagicle service can be examined through Events History web page. The controls on the top of the list allows you to filter the displayed events by date, by event type, by application and by category. Each event has an unique ID. See below screenshot sample:
Above events can also be browsed through the standard Windows Event Viewer.
To enable or disable further notifications for specific events, please check/uncheck relevant "MAIL" or "SNMP" flags.
Warning: the filter lists are dynamic. If an application, event type or category is not available in the list, this means that no event with that property has been raised yet. As a consequence, you can only disable events that have been notified once.
The list of events can be downloaded in CSV or XLS formats by clicking on relevant icons in the upper right corner of the list.
The monitoring service stores logged events for 30 days (default retention).
Mail Configuration
Here you can set the list of email recipients of MAM notifications. Recipients addresses must be valid email addresses separated by comma (,).
Please make sure that Outgoing Email Parameters have been correctly set for the email notifications to run. See here for more details.
SNMP configuration
The SNMP configuration web page allows you to easily add the Imagicle UCX Suite server to a SNMP monitoring tool.
The Simple Network Monitoring Protocol monitor component is a third party software who receives the notifications from multiple monitored appliances within your network. Optionally, the software may include a master agent component which receives the notifications and makes them available to the monitor.
Imagicle MAM acts as a monitored appliance. No need to install a third party agent on Imagicle UCX Suite.
Warning: IAS monitoring services only sends SNMP trap services. It does not reply to SNMP inquiries.
Here are the parameters to activate the SNMP traps generation:
SNMP trap servers: enter the SNMP manager IP address; if more than one manager must be reached, enter relevant IP addresses separated by commas. If your system includes a master agent, enter the master agent IP address.
SNMP trap community: it is a common practice to put monitored devices in groups called communities. If this parameter does not match the configured community on the monitor, the trap messages are discarded.
Press Save after the changes.
To enable the third party SNMP monitor to receive the SNMP trap messages from Imagicle MAM, please download the SNMP MIB file by clicking on relevant button. MIB file should be loaded in SNMP monitor software. Please refer to your SNMP monitor documentation to know how to load a MIB file.
After configuration, whenever an alarm is raised, a SNMP trap is sent to the SNMP monitor. SNMP traps can be selectively disabled from the Events History web page
Note: if the Imagicle server fails (for example due of a power outage), no SNMP trap is generated.
Warning: SNMP traps are sent towards UDP port 162. Please ensure the SNMP manager IP address and port can be reached over the network, and no firewall is blocking the communication.
Technical details
SNMP OID used for TRAP messages associated to Imagicle alerts are located in the Imagicle branch:
.1.3.6.1.4.1.39801 (.iso.org.dod.internet.private.enterprise.imagicle)
Events are identified as follows, through SNMPv2 OIDs:
39801.2.0.[eventid] (imagicle.suiteEventNotifs.[enterprise-specific].[eventid])
Events include the following additional variables:
39801.1.1 (imagicle.types.eventText) (with a short text description of the events).
Troubleshooting SNMP trap messages
When you sent a test TRAP, the displayed result can be misleading. Check you can actually ping the configured SNMP manager or master agent IP addresses from the Imagicle server
To generate an application alarm, stop one of the licensed application Windows services (e.g. Imagicle Attendant Console)