Advanced Configuration

This section describes how to enable some Digital Fax advanced features, including:

• Printing incoming faxes

• Storing Incoming Faxes

• Changing the name of the email attachment

• Configuring Advanced Fax Routing

• Specifying recipient numbers in the "To:" field

• Enabling additional file types as attachments, or as Web to Fax documents

Printing Incoming Faxes

The print incoming fax feature allows Digital Fax to print all the fax documents a user receives. The following steps are required to be able to print incoming faxes.

• Install printer drivers: Digital Fax can only print incoming faxes on printers which can be reached by the server on which it runs. The printers must be either local or mapped locally, with relevant drivers installed on Imagicle UCX Suite. Log onto Digital Fax server to ensure that the "Local System" account can access the printers you want to use (i.e. has the "print" permission). If you want to use network printers, adjust sharing permissions of the remote printers too.

• Associate printer to user: you can select which users should have their incoming faxes printer by activating the "Print Incoming Faxes" checkbox field in UCX Suite User Management page. If you need to set the field for a large number of Imagicle users, you may export users' data to a CSV file, edit it with Excel, and import the data back into UCX Suite. For Local printers, enter the name of the printer as you see it in the Control Panel. For networks printer enter:

 \\RemoteServer\MyPrinter 

Where "RemoteServer" is the FQDN of the server which shares the printer to the Windows domain and MyPrinter is the NetBIOS name of the printer itself, i.e. the printer name when it is shared in the local network.

Warning: Incoming Faxes with unknown recipient number (that is addressed to numbers which are not in the IAS database) will be printed only if a default "catch all" user is defined.

• You can test the access rights to a network printer from the Application Settings ⇒ "Print and Storage" Service Parameters.

Copy faxes to a local or network folder

Digital Fax can create a copy of faxes to a local or network folder. There are two available options:

1. Enable copy per user*

2. Enable copy system wide

Warning: No check is made on disk usage or disk quota

Warning: Old faxes are never deleted from these folders, even if a retention has been configured.

Enable copy per user

Valid only for incoming faxes. System creates a folder for each Imagicle user.

• Associate the storage to user: You can select which users should have their incoming faxes stored by ticking the "Store to Folder" checkbox field and populate the "Storage folder" field with proper path ( E.g. c:\Sales\jSmith) within UCX Suite User Management page. If you want to set both fields for a large number of users, you may export users' data to a CSV file, edit it with MS excel, and import the data back into UCX Suite.

• Choose a storage root folder (optional): Log onto the UCX Suite server and edit this configuration file:  C:\Program Files (x86)\StonevoiceAS\Apps\StoneFax\Server\System\Stonefax.ini 

• Under the [Settings] section add the following line:  CopyRootFolder=C:\FaxBackup 

Where C:\FaxBackup is the directory under which the incoming faxes will be stored. Digital Fax automatically creates a subfolder for each UCX Suite user. By default, Digital Fax stores fax documents in this directory: C:\Program Files (x86)\StonevoiceAS\Apps\StoneFax\Stored_Faxes 

• Rename stored faxes: An advanced setting controls the way the fax are renamed before storing them to target folder. If you need to change it, please

Under the [Settings] section add the following line (sample): RenameStoredFaxAs = Fax{date}{time}-{uniqueid}{rnd3}     For the list of available variables, see below "Additional configurations" paragraph..

Enable copy system wide

You can enable copy of incoming and outgoing faxes at global level.

• Choose storage root folder: Log onto the UCX Suite server and edit above mentioned Stonefax.ini file.

• Under the [Settings] section add the following line:  CopyPathFormat=C:\FaxBackup

where C:\FaxBackup is the storage folder.

• If you want to differentiate between incoming and outgoing faxes location, or if you want to enable fax copy only for incoming or outgoing, you can use alternatively leverage these parameters:

CopyPathFormatIncoming=c:\FaxBackup\Incoming
CopyPathFormatOutgoing=e:\Outgoing-Faxes

Additional configurations

For both the options, you can apply additional configuration regarding the network credentials used in case of network share copy and the file name of the fax copy.

Copy fax on a network share

Go to Application Settings ⇒ Print and Storage Service Parameters. Here you can set the credentials of a valid domain user to be used when accessing the network folders. You can also test the access rights to a network folder.

Dynamic file name creation

Both the copy options allow to dynamically assign the folder name and the filename using variables. The available options are:

You can enter other characters but they must compatible with the file system conventions.
For instance, characters like * , \ or : are not allowed.

Changing the name of the email attachment

An advanced setting controls the way the fax are renamed before sending them as email attachment. The file extension cannot be changed. The change will affect the name of the document that will be printed if the Fax-to-Printer user's feature is enabled. If you need to change the file name, you can follow this procedure:

• Log onto the UCX Suite server and and edit above mentioned Stonefax.ini file.

• Under the [Settings] section add the following line: NotifyAttachmentFormat=Fax-{date}-{time}_form_{callingnumber}_to_{callednumber}    This is the default value. The available dynamic fields are:

You can enter other characters but they must compatible with the file system conventions.
For instance, characters like * , \ or : are not allowed.

Advanced Fax Routing

Different calling numbers for outgoing faxes (ANI)

Digital Fax puts a different calling number in the h.323 or SIP signaling of each user's outgoing fax so that billing programs such as Imagicle Imagicle Billing will be able to correctly track the cost of each fax.

If the recipient uses a traditional fax, he / she will see the callers' number on the display.

If the user's "Offnet Fax number" is not blank, this E.164 number will be put in the signaling as CALLER number if ANI signaling is enabled. If it is blank, the user's "Fax number" will be used as caller number.

On-net and Off-net faxes

Outgoing faxes reaching their destination through the PSTN or the WAN are called OFF-NET faxes.

Faxes sent to other Digital Fax users (loopback) or to fax devices connected to the same network (usually traditional fax machines connected through ATA) are called ON-NET faxes.

By default, Digital Fax considers all outgoing faxes to be off-net except the ones sent to other Digital Fax users.

There is a second Network Routing type you can choose: "Both external and internal faxes". If you choose this routing strategy, you'll have to specify a prefix (e.g. "0"). You can enter this prefix in the "Off-net pattern" field.

• All the faxes beginning with that prefix will be considered off-net

• All the others will be considered on-net

Differences between On-net and Off-net faxes

The distinction between On-net and Off-net faxes affects the ANI, i.e. the calling number which will be signaled to the PBX.

• For On-net faxes, the ANI will always be the user's "Fax Number"

• For Off-net faxes, the ANI will be the user's "Offnet Fax Number". If this field is blank, the "Fax Number" will be used

The distinction between On-net and Off-net faxes also affects the "Per-User" PBX Routing type:

• For On-net faxes, no prefix will be added to the called number

• For Off-net faxes, the user's "Fax Routing Prefix" will be added to the called number

Note that the "Global" PBX routing type is unaffected by the distinction between On-net and Off-net faxes.

Per User routing - Fax routing based on caller

Suppose your company has two offices with two gateways and one Digital Fax. For billing purposes you want the faxes sent by the people working in office A to reach the PSTN through gateway A and the ones from office B through gateway B.

In the Routing Parameters box select the "Per User" PBX routing type.

Edit the users' properties and set the values of the "Fax Routing Prefix" field so that users form office A have (e.g.) 11 and users from office B have 22.

Those prefixes will be added to the fax recipient number. It the original called number is 045556677, the PBX will receive 11025556677 if the fax is sent form a person working in office A, 22045556677 if the fax is sent form a person working in office B.

Then create a rule on the PBX that strips the first two digits and sends the call to the right voice gateway.

If you deal directly with the gateway you can define IP routes in Digital Fax that match 11 and 22 as described in the Multiple Routes section.

This option will affect Web To Fax and Email To Fax only. User-based routing is not supported for Print To Fax.

Email To Fax: specifying recipient numbers in the "To:" field

Imagicle Digital Fax supports sending email specifying the called number in the "To:" field like this:

 TO: 00225067794@digitalfax.yourdomain.com

The parameters specified in the "Subject" field will be taken into account as usual. See below sample:

To send faxes with this method, a special configuration on your email server is need.

1. On the DNS, add a third level domain, e.g. http://digitalfax.Yourdomain.com

2. On the email server, create the reserved Digital Fax account as usual. E.g. digitalfax@yourdomain.com

3. On the email server, create a "Catch All" account for that domain which redirects all the email messages to the reserved Digital Fax account (E.G. *@digitalfax.yourdomain.com -> digitalfax@yourdomain.com)

More info available in this KB, specific for MS Office 365 configuration.