Call Analytics in a MS Direct Routing architecture

Imagicle UCX Cloud Suite for Microsoft Teams supports Imagicle Call Analytics (any version) by documenting external PSTN calls and MS-Teams to local PBX calls passing through MS Direct Routing or Operator Connect SBC.

Please note that MS-Teams to MS-Teams internal calls can't be currently documented.

Requirements

• Please make sure that Imagicle UCCS has been already cloud authenticated, by following this procedure.
• Please make sure that MS-Teams users' list has been provisioned from Azure AD, including the UPN (SIP URI) in each First Extension Number or Extension Number Alias field.
• Some European countries provide call accounting data with partially hidden PSTN numbers, as per local privacy regulations. Check here for more details.

Procedure

Please open a web browser on a PC configured within your Corporate Microsoft domain and enter the following URL:

https://login.microsoftonline.com/organizations/v2.0/adminconsent?client_id=44f76365-12f8-4662-8f88-9584d583263a&state=state&redirect_uri=https://localhost&scope=https://graph.microsoft.com/.default

An authentication window pops-up, where you need to enter the credentials of a valid MS-Teams administrator account:

Once logged in, you are prompted to authorize Imagicle app, as per below screenshot sample:

Click on "Accept". Your browser is redirected to a non-existing web page on localhost. This is normal. See below:

Copy above URL and save it for later usage.

To double check proper connector enablement, you can connect to https://myapplications.microsoft.com/ with Tenant Admin credentials. The list of available applications should include Imagicle Call Analytics Connector, as per below sample:

Imagicle Cloud CDRs Enablement

Imagicle now needs to configure the CDRs connector in own Cloud and add the Direct Routing/OpConnect SBCs data into Imagicle UCX Cloud Suite instance.

For this purpose, please send to Imagicle Support team the following data:

• Above "localhost" URL, including the MS-Teams Tenant ID.
• Public FQDN of each Direct Routing or OpConnect SBC in use for PSTN breakout.
• If same SBCs are used to provide PSTN access to an additional, local PBX, then Imagicle Call Analytics can also document internal calls between local PBX and MS-Teams. For this purpose, Imagicle needs to know the numbering plan in use in the local PBX, to properly distinguish MS-Teams calls against local PBX calls.

Please allows up to 2-3 days to enable the CDR connector on Imagicle Cloud.