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Installing Cisco TSP

Article ID: 10
Last updated: 18 Aug, 2020

This procedure describes how to install the Cisco Unified CallManager TSP (Telephony Service Provider) on the Application Suite server.

Create an application user and associate devices

The user needs administrative privileges. For detailed information on how to associate the devices to this user and which IP phones to associate, please refer to the PBX setup section of the application you are configuring.

Note: You can create the Application User later as long as you use the same crendentials.

Download the package

Log onto the Windows server.

Open the following URL to download the Cisco TSP Plugin from a CUCM node:

Alternatively, login the CUCM Web interface as admin and select "plugins" from the Application Menu.

Select the "installation" plugin type and press Find. Locate the "Cisco Telephony Service Provider" plugin and press Download on the proper version (32/64 bit) according with the Windows Server architecture you're going to install on:

Save the CiscoTSP.exe file to the windows server and double click on it to launch it.

During installation, enter the CallManager IP address in the CTI Manager field, and the credentials of the Imagicle CTI user (e.g. ImagicleCTI/ImagicleCTI). If you have a CallManager cluster, usually you have to enter the IP address of the Publisher.

Select Cisco Wave Drivers installation, even if they are not required by Imagicle applications.

After installation, you can edit the TSP configuration through the Control Panel, Phone and Modem Options, under the Advanced Tab, selecting it from the list and pressing the Configure button.

Warning: whenever you upgrade your CuCM it is MANDATORY to upgrade the TSP installed on the Application Suite server too. After CuCM installation, download the new package and run it on the server.

Article ID: 10
Last updated: 18 Aug, 2020
Revision: 2
Views: 2357
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