UCX Suite for CUCM/WxC DI

Architecture

Imagicle UCX Agent/Attendant Console is a client/server application.

The UCX Console Server, included in the Imagicle UCX Cloud/on-prem Suite, manages the CTI connection between UCX Suite and the Cisco UCM, as well as the connection to the other components (phonebooks, presence, call queuing system). 
The clients only connect and interact with UCX Suite instance through a proprietary plain or encrypted TLS 1.2 session, thus guaranteeing simplicity and providing top security.

UCX Console solution for WxC DI is delivered from Imagicle Cloud and it requires a Private Peering between Imagicle Cloud and customer premise.

Imagicle UCX Console client/server architecture supports up to 100 concurrent clients login for each server. The common centralized CTI module monitors up to 10,000 phones, Jabber and Webex Desktop clients.