Cisco TSP installation
This procedure describes how to install the Cisco UCM TSP (Telephony Service Provider) on the UCX Suite server.
Create an application user and associate devices
The user needs administrative privileges. For detailed information about how to associate the devices to this user and which IP phones to associate, please refer to CUCM Application User configuration.
You can create the Application User later on, as long as you take note of the credentials entered during TSP installation.
Package download
Please connect to Imagicle UCX Suite server via RDP.
Open a browser and use the following URL to download the Cisco TSP Plugin from a CUCM node:
TSP @64 bit: https://<CUCM IP>/plugins/CiscoTSPx64.exe
TSP @32 bit (obsolete): https://<CUCM>/plugins/CiscoTSP.exe
Alternatively, login the CUCM Web interface as admin and select "plugins" from the Application Menu.
Select the "installation" plugin type and press Find. Locate the "Cisco Telephony Service Provider" plugin and press Download on the proper version (32/64 bit) according with the Windows Server architecture you're going to install on:
Save the CiscoTSP.exe file to the UCX Suite server and launch it as Administrator.
One TSP instance is enough, when you need to monitor less than 2,000 phone lines + park ports.
If monitored lines are over 2,000, please install a TSP instance on UCX Suite for each multiple of 2,000 lines. Each TSP instance must have own Application User and should point to a different cluster node, to load balance CTI queries.
Hit Next and enter the credentials of the Imagicle CTI user (suggested: ImagicleCTI/ImagicleCTI). If you have a CUCM cluster, you can enter the IPv4 addresses of two cluster nodes where “Cisco CTI Manager” service is running.
Hit Next and set Auto-Upgrade option to NEVER, to avoid compatibility issues.
Hit next and wait for TSP installation to be accomplished. It takes few minutes. At the end, you are prompted to reboot the Imagicle server. Please do it!
After installation, you can edit the TSP configuration through the Control Panel, Phone and Modem Options, under the Advanced Tab, selecting it from the list and pressing the Configure button.
Whenever you upgrade your CuCM to a new release, it is MANDATORY to replace the TSP accordingly. After CuCM upgrade, please download and install the new TSP package.
When you reboot an Imagicle on-prem UCX Suite server or when you login to file system, it might happen that you are prompted to perform a TSP Autoupdate. Please do not execute it, unless suggested by Imagicle Support.