Getting started with UCX Console
Imagicle UCX Console should be installed on agents/operators' PC workstations. Depending on Calling Platform in use (except MS-Teams), the UCX Console requires a software-based or hardware-based phone device to handle voice calls.
Preparatory tasks
Please compile a list of operators/agents leveraging Imagicle UCX Console, with relevant extension number, so you can proceed by enabling them on their PC workstations and on your calling platform.
UCX Console Client setup
Client installation
Anti-virus setup on PC workstation
Operator users' setup on UCX Suite web portal
UCX Console Global Settings
Microsoft Calendar Integration
Native Call Control support
CTI/TAPI-based phone control
TSP add on for Cisco UCM and Webex Calling DI
TSP add on for Avaya IP Office
Imagicle CTI Server add on for Avaya CM/Aura
Webex Calling MT Call Control integration
MS-Teams Native ACS Integration
Imagicle CTI Server add on for uaCSTA SIP Phones
Licenses activation
Depending on chosen UCX Console type, you can activate relevant subscription licenses by following this article.