Imagicle UCX Console should be installed on agents/operators' PC workstations. Depending on Calling Platform in use (except MS-Teams), the UCX Console requires a software-based or hardware-based phone device to handle voice calls.
Preparatory tasks
Please compile a list of operators/agents leveraging Imagicle UCX Console, with relevant extension number, so you can proceed by enabling them on their PC workstations and on your calling platform.
UCX Console Client setup
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Client installation
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Anti-virus setup on PC workstation
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Operator users' setup on UCX Suite web portal
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UCX Console Global Settings
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Microsoft Calendar Integration
Native Call Control support
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CTI/TAPI-based phone control
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TSP add on for Cisco UCM and Webex Calling DI
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TSP add on for Avaya IP Office
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Imagicle CTI Server add on for Avaya CM/Aura
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Webex Calling MT Call Control integration
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MS-Teams Native ACS Integration
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Imagicle CTI Server add on for uaCSTA SIP Phones
Licenses activation
Depending on chosen UCX Console type, you can activate relevant subscription licenses by following this article.
UCX Console Users' Guides