Imagicle UCX Agent and Attendant Console clients are compatible with several on-prem and Cloud-based Calling Platforms. A limited amount of features are available to some specific Calling Platform only, as highlighted in the following features comparison table:
|
Feature |
Imagicle for MS- Teams (ACS) |
Imagicle for Avaya CM (Aura) |
Imagicle for CUCM/WxC DI |
Imagicle for Webex Calling MT |
|
Advanced Queuing/Auto Attendant support |
Yes |
Yes |
Yes |
Yes |
|
Advanced Queuing - Call distribution (agent status awareness) |
Yes
|
Yes |
Yes |
Yes |
|
Advanced Queuing/Auto Attendant - transfer to PSTN (ex in case of office closed) |
Yes, requires “Connect” SIP routing (SBC-to-SBC) |
Yes |
Yes |
Yes |
|
Advanced Queuing - Caller ID on Soft Phones and Desk Phones |
Yes, when phone is ringing. |
Yes, when phone is ringing. |
Yes |
Yes, when phone is ringing. |
|
UCX Console - Softphones and Desk phones support |
No need for a phone device: UCX Console includes softphone features |
Yes, CTI-monitorable Avaya branded desk phones and softphones. |
Yes. Webex, Jabber and Cisco CTI controlled phones |
Yes, Webex and MPP phones |
|
UCX Console -Login/Logout to queues |
Yes |
Yes |
Yes |
Yes |
|
UCX Console -Initiate an outbound call |
Yes |
Yes
|
Yes |
Yes |
|
UCX Console - Call Registry and recall |
Yes |
Yes |
Yes |
Yes |
|
UCX Console -Favorites |
Yes |
Yes |
Yes |
Yes |
|
UCX Console -Hang up |
Yes
|
Yes |
Yes |
Yes |
|
UCX Console -Answer |
Yes |
Yes |
Yes |
Yes |
|
UCX Console - Call toggle |
Yes |
Yes |
Yes |
Yes |
|
UCX Console -Hold |
Yes |
Yes |
Yes |
Yes |
|
UCX Console -Resume |
Yes |
Yes |
Yes |
Yes. |
|
UCX Attendant Console -Park/unpark |
Yes (using camp-on park resources) |
Yes (using camp-on park resources) |
Yes (native park ports) |
Yes (native or using camp-on park resources) |
|
UCX Attendant Console - Camp-on |
Yes |
Yes |
Yes |
Yes |
|
UCX Console -Blind transfer |
Yes
|
Yes |
Yes |
Yes |
|
UCX Console -Supervised transfer |
Yes. |
Yes |
Yes |
Yes |
|
UCX Console -Transfer to user’s voice mail |
Yes |
No |
Yes |
Yes |
|
UCX Console -Conference |
No |
No. |
Yes |
No |
|
UCX Console -Panic button |
Yes |
Yes |
Yes |
Yes |
|
UCX Console -Start/stop recording |
No |
No |
Yes |
No |
|
UCX Console -Pause/resume recording |
No |
No |
Yes |
No |
|
UCX Console -Recording status |
Yes |
No |
Yes |
Yes |
|
UCX Console -Telephony Presence |
Yes |
Yes, requires Imagicle CTI Server component |
Yes |
Yes |
|
UCX Console - Rich presence |
Yes |
Yes (SIP Simple) |
Yes |
Yes |
|
UCX Console -Screen popup |
Yes |
Yes |
Yes |
Yes |
|
UCX Console -Caller ID |
Yes |
Yes |
Yes |
Yes |
|
UCX Console -Hotkeys |
Yes |
Yes |
Yes |
Yes |
|
UCX Console -Calendar integration |
Yes |
Yes |
Yes |
Yes |
|
UCX Console - Real Time statistics |
Yes |
Yes |
Yes |
Yes |
|
Echo/Noise Suppression |
Yes |
No |
No |
No |
|
UCX Console -Silent monitoring and Whisper coaching |
No |
No |
Yes |
No |