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Windows Time Synchronization

Article ID: 507
Last updated: 25 Oct, 2017

Applies to:

Imagicle Application Suite for Cisco UC, any version

Imagicle Application Suite for Cross-Platforms, any version

Imagicle Application Suite for Skype-for-Business, any version

Description:

Imagicle Suite requires a sharp Windows date/time synchronization against a reliable source, in order to properly archive and display acquired data and for reporting information.

How-to:

If your Imagicle Suite is installed into an actual (hardware) server:

  • Joined to Windows domain: Imagicle server acquires date/time from Domain Controller. Please make sure that your DC is properly configured against a reliable NTP source.
  • Workgroup (no domain): In this case, we recommend to configure Windows date/time Control Panel in the correct Time Zone and retrieve sharp time from a reliable NTP source. See below screenshot.

If your Imagicle Suite has been deployed in a Virtual Machine:

  • Joined to Windows domain: Imagicle server acquires date/time from Domain Controller. Please make sure that your DC is properly configured against a reliable NTP source. Moreover, please disable time synchronization against your Virtualization Environment (i.e. vSphere, ESXi). See below screenshot.

  • Workgroup (no domain): In this case, you can synchronize date/time against your Virtualization Environment (i.e. vSphere, ESXi), providing it is properly configured against a reliable NTP source or you can manually configure Windows date/time Control Panel, as mentioned above.

NTP Synchronization Interval

If your VM is synchronized with a NTP server, you need to know that by default, Windows Server NTP sync interval is 1 week. We strongly suggest to change this value to 1 hour. For doing this you need to change the registry value:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\TimeProviders\NtpClient\SpecialPollInterval

to the decimal value 3600

         

Article ID: 507
Last updated: 25 Oct, 2017
Revision: 5
Views: 215
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