FAQ and Solutions

Articles included in this section:

Error opening UCX Suite web interface: "Loading this assembly would produce a different grant set from other instances. (Exception from HRESULT: 0x80131401)"

Error while adding a node to an Application Suite cluster

Configure Cisco ECC Curri to use HTTPS

"Impossible to detect the SQL Server version in use" error message during the setup of UCX Suite 2018.1.1

Windows Time Synchronization

How to change Imagicle Suite web portal session timeout interval

Replication Failed - Exception in log files "Value was either too large or too small for a UInt64"

How to change UCX Suite standard http port

UCX Suite web page returns error IIS error 500.19 Dynamic Compression Module error

How to move a SQL database to a new server

Error while restoring a backup - Invalid Format file

How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system

How to select which server have the ability to sync the users in a Imagicle cluster - HA

Backup Failed Bcp command exited with an error: Executable name bcp.exe

Unexpected error installing Windows Hotfix KB2483177...error -2145124329

Error while restoring a backup - Execute permission denied

Component error during UCX Suite setup: 0x800b010a - A certificate chain could not be built to a trusted root authority

Error "Unable to install feature: WCF HTTP activation" during the UCX Suite upgrade

UCX Suite Backup and Restore error. The system is not configured properly.

The setup fails because it is unable to install windows server roles and features

Create a SQL user for IAS database

Could not load file or assembly 'Ias.Web' or one of its dependencies

How to schedule UCX Suite's backup to a network folder

Error during UCX Suite setup: Unexpected error installing Microsoft Visual C 2013 Redistributable Package - error 266

Imagicle UCX Suite 2019.Spring.1.H1 known problems

Process Performance Warning by SvSasService and High CPU usage on CUCM

Database wizard error 'This SQL Server version (x.xx) is not supported'

How to force HTTPS usage for UCX Suite web access and gadgets for Jabber implementing a HTTP -> HTTPS redirect in IIS

The Imagicle UCX Suite setup fails if Microsoft 2015-2019 Redistributable is already installed

How to remove HTTP access to Imagicle UCX Suite

How to remove users no longer available in import source

Notifications (mail / snmp trap) related to Monitoring events may no longer be sent

How to monitor UCX Suite Performance Counters

Imagicle Presence SIP/SIMPLE Connector service does not start on Microsoft Windows Server 2016/2019

Error during user sync : System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing

Secure LDAP mandatory for Active Directory connections (Microsoft Security Advisory ADV190023)

UCX Suite setup package shows a failure of InstallUtil.exe

How to change server IP Address or Hostname in a Standalone server or in a Cluster Enviroment

How to change UCX Suite default language

Error while configuring Internet Information Services: Phase: Removing old IIS application pool

The Imagicle Licensing service does not start

How to increase the Private Memory limit of the UCX Suite Application Pool

Migrating SQL Database to a different SQL instance (including commercial, internal, external)

AXL blanks users data if ImagicleCTI CUCM Application User does not have the correct permission and the AXL process can hang

How to enable the automatic DB maintenance

Adding a new Virtual Disk to the Imagicle Virtual Machine

Restoring an old backup (< 2017.Winter.1) could fail if the original database is too large

Database extended proprieties cause the backup tool to fail on Database Schema Check

How to Apply Transparent Data Encryption (TDE) in SQL Server

Error at the updating database phase during the Imagicle UCX suite upgrade or during the restore phase

Prevent IIS Log files from using too much disk space on Windows Server

Exceeded allowed rate for Reatime information

Deprecation of Basic authentication in Exchange Online

How to migrate UCX Suite data to a new SQL Server instance

How to free up space in Imagicle Server

How to Install from scratch Imagicle 2024.Spring.1 release on Windows Server 2012 appliance

How to install and use a certificate on Imagicle UC Suite server

Troubleshooting Cisco Webex Calling Service App Authorizations

Enabling Additional AXL fields synch

How to solve SQL Full-Text Search service failure on a UCX Suite joined in a domain

How to import Partition field from CUCM

AXL Error Nr. -2147012894 [GetData] Operation too long

Aspnet_compiler.exe error code 1 during UCX Suite update