AXL Error Nr. -2147012894 [GetData] Operation too long
Applies to:
UCX Suite for Cisco UC, any version
Description:
AXL is not working correctly
Users sync fails with error: Interrupt -> Internal rule's Exception (Pbx): [GetData] Operation too long (05:00:00.0630527), aborting. --> No Parent exception
You can see in the log file <StonevoiceAS>\Var\Log\SvSasAXL.log_XXXXX some errors like:
Error Nr. -2147012894 Timeout dell'operazione
or
Error detecting CM family (438): Object doesn't support this property or method
or
Status after request: Proxy Error ( Forefront TMG denied the specified Uniform Resource Locator (URL))
Cause:
The system is configured to have WinHTTP use a proxy
Solution
Verify the configuration of WinHTTP (Microsoft Windows HTTP Services) on the server.
Launch a CMD command-prompt as Administrator and execute the following commands:
Check if WinHTTP is configured → netsh winhttp show proxy
Reset WinHTTP configuration → netsh winhttp reset proxy
Or
Delete two registry keys:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\WinHttpSettings
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\WinHttpSettings
Restart Imagicle AXL client in Windows Service Panel

Microsoft documentation is available here.