AXL Error Nr. -2147012894 [GetData] Operation too long

Applies to:

UCX Suite for Cisco UC, any version

Description:

AXL is not working correctly

Users sync fails with error: Interrupt -> Internal rule's Exception (Pbx): [GetData] Operation too long (05:00:00.0630527), aborting. --> No Parent exception

You can see in the log file <StonevoiceAS>\Var\Log\SvSasAXL.log_XXXXX some errors like:
Error Nr. -2147012894 Timeout dell'operazione
or
Error detecting CM family (438): Object doesn't support this property or method
or
Status after request: Proxy Error ( Forefront TMG denied the specified Uniform Resource Locator (URL))

Cause:

The system is configured to have WinHTTP use a proxy

Solution

Verify the configuration of WinHTTP (Microsoft Windows HTTP Services) on the server.
Launch a CMD command-prompt as Administrator and execute the following commands:

Check if WinHTTP is configured → netsh winhttp show proxy

Reset WinHTTP configuration → netsh winhttp reset proxy

Or

Delete two registry keys:

CODE

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\WinHttpSettings
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\WinHttpSettings

Restart Imagicle AXL client in Windows Service Panel

Microsoft documentation is available here.