Cisco UCM Global Setup
In this article we are listing all the required configurations to apply on both CUCM and UCX Suite to properly interface each other, regardless the Imagicle apps in scope.
The following tables show all the configuration steps and relevant links to other articles included in Imagicle Knowledge Base.
Configurations on Cisco UCM
Feature Description | Configurations to apply | KB Article links |
|---|---|---|
Imagicle requires an Application User to establish a communication with CUCM via AXL and TAPI. | Create an Access Control Group including all required roles. Create the AppUser “ImagicleCTI” and add all phone devices to be CTI-monitored. | |
IP Phones who need to leverage Imagicle Phone Services must have some specific permissions, granted at Enterprise level. | Amend Enterprise Phone Configuration. | Enabling XML Phone Service on CUCM/CCME | Enabling-the-http-server-on-the-IP-phones |
Imagicle leverages an External Call Control Profile to provide some features like announcements playback, Caller ID display and Phone Lock control. | Create a dedicated ECC in CUCM | Enable CURRI-based Caller ID feature | Cisco-CallManager-ECC-Configuration-for-Contact-Manager |
Allow Imagicle UCX Suite to retrieve rich presence status from Cisco Unified Presence Server (required for UCX Console only). | Add UCX Suite IP address(es) in the list of ACL trusted instances. |
Configurations on UCX Suite
Feature Description | Configurations to apply | KB Article links |
|---|---|---|
Enable CTI/TAPI monitoring on UCX Suite. | TSP Installation on UCX on-prem Suite | |
CUCM Calling Platform IP/FQDN and AppUser credentials. | IP Telephony System Parameters | |
Imagicle needs to know the CUCM dial plan, to properly normalize phone numbers and distinguish between internal extensions and PSTN numbers. | Numbering Plan Parameters | |
Populate the Users' database from an external source, including fields mapping. | Choose the data source: CUCM or AD/LDAP | |
Choose where to redirect the users' authentication, based on above chosen data source. Apply web sessions tuning. | Users authentication settings | |
Establish a connection to Cisco UPS to retrieve real-time rich presence status (required for UCX Console only). | Presence Server Configuration and diagnostics | |
Imagicle UCX Suite must be enabled to send email notifications related to alarms, scheduled reports and other information. | Email parameters setup | |
UCX Suite can be configured to send email notifications and SNMP traps related to Imagicle apps events and alarms. | Monitoring service setup | |
Imagicle gadgets are available for several apps and they can be added in Jabber, Webex and MS-Teams clients. | Gadgets configuration:
| |
Imagicle Cluster enablement, to provide HA and data replication across multiple nodes. | HA Cluster creation. Optional SimpleFailover tool |