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Supported Calling Platforms

Imagicle UCX on-prem and Cloud Suite is compatible with several Calling Platforms and legacy PBXs. For each supported platforms, you can find the list of Imagicle Apps which can be integrated in such environments.

Calling Platforms Matrix

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UCX Agent & Attendant Console
Advanced Queuing
Auto Attendant
AI Receptionist
Call Recording icon
Call Recording
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Screen Recording

AI Voice Analytics
Contact Manager
Call Analytics
Digital Fax
Hotel Service
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Ver. 8.6 → 15.x
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DI-Cloud only
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MT-Cloud only
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1. limited features
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Cloud only
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2.SBC-based architectures
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Ver. 6.x → 10.x
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3. limited features
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Ver. >= 11.1.2
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4. limited features
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3. limited features
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MX-ONE Telephony Server
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  1. Supports check-in/out, phone billing, housekeeping IVR, wake-up call IVR only.

  2. Direct Routing or Operator Connect only.

  3. Access to directories from UCX Console only, no Caller ID

  4. Limited CTI Control from UCX Console

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