Imagicle UCX on-prem and Cloud Suite is compatible with several Calling Platforms and legacy PBXs. For each supported platforms, you can find the list of Imagicle Apps which can be integrated in such environments.
Calling Platforms Matrix
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UCX Agent & Attendant Console |
Advanced Queuing |
Auto Attendant |
AI Receptionist |
Call Recording |
Screen Recording |
AI Voice Analytics |
Contact Manager |
Call Analytics |
Digital Fax |
Hotel Service |
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Ver. 8.6 → 15.x |
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WxC DI(5) |
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WxC MT(5) |
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1. limited features |
MsTeams(5) |
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2.SBC-based architectures |
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Ver. 6.x → 10.x |
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3. limited features |
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Ver. >= 11.1.2 |
4. limited features |
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3. limited features |
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MX-ONE Telephony Server |
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Supports check-in/out, phone billing, housekeeping IVR, wake-up call IVR only.
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Direct Routing or Operator Connect only.
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Access to directories from UCX Console only, no Caller ID
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Limited CTI Control from UCX Console
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These calling platforms are supported only by Imagicle cloud instances (no on-premise)