Cisco Webex Calling MT onboarding and global setup

In this article we are listing all the required steps to onboard a new Webex Calling MT customer and authorize Imagicle apps within own Organization.

The following tables show all the onboarding steps and relevant links to other articles included in Imagicle Knowledge Base.

Customer Onboarding

Task Description	Outcome	KB Article links
Customer must connect to the Imagicle onboarding web page to provide own data and authorize multiple integrations.	Imagicle retrieves customer’s Org details and selected authorization tokens: Users' Synch Webex Presence Call Control Call Analytics Webex CC Recorder	How to request a new UCX Cloud Suite onboarding
Imagicle verifies all required Webex Org data has been properly collected.	If collected data is enough and it is consistent with requirements, then we ACK the customer	N/A
Imagicle triggers the UCX Cloud Suite deployment procedure.	An online questionnaire is sent to the customer, asking details about its environment, VPN appliances and required subnets.	Imagicle Cloud Instance Types
Once Imagicle receives filled questionnaire from customer, a requirements check is performed and in case some data is not consistent, further details are asked.	Proper UCX Cloud Suite instance is deployed and Private Peering is configured in Imagicle Cloud (if required).	Private Peering Options
Customer must apply suggested private peering configurations on its end.	Private Peering goes online (active)	VPN Guides

Feature Description	Configurations to apply	KB Article links
Populate the Users' database from Webex Control Hub, including fields mapping.	Choose which user types to import: Webex Users Virtual Objects Workspaces	Synchronize Users against Cisco Webex Control Hub \| Enabling-Webex-Users'-Synch-from-Imagicle-Web-Portal
Choose proper users' authentication and web sessions tuning.	Users authentication settings	UCX Users Authentication Settings
Imagicle UCX Cloud Suite must be enabled to send email notifications related to alarms, scheduled reports and other information.	Email parameters setup	Email Parameters (from Winter 2026 and above)
UCX Suite can be configured to send email notifications and SNMP traps related to Imagicle apps events and alarms.	Monitoring service setup	Monitoring Service
Imagicle gadgets are available for several apps and they can be added in Webex client.	Webex Desktop Gadgets configuration	Webex Gadgets Setup