Supported Devices and Clients

UCX Agent/Attendant Console

UCX Console thick client versions equal or newer than Summer 2020 require Imagicle UCX Suite release greater than 2018.Spring.1.

PC Workstation minimum requirements (thick client version)

• CPU dual-core or higher (Arm®CPU not supported)

• 4GB RAM

• OS MS Windows 10/11 32-64 bit

• 19” Monitor, 1440 x 900 or above

UCX Console client is supported by Imagicle on the following editions of Windows 10: Pro, Education and Enterprise.

UCX Console client is supported on the in-market supported servicing branches of Windows 10 including Current Branch and Current Branch for Business.

Web based agent console (Imagicle Contact Center CORE)

• Custom tab in Cisco Jabber Desktop client for PC/MacOs

• Custom tab in Cisco Webex Desktop client for PC/MacOs

• Imagicle App in Microsoft Teams client

Supported phones

• Any TAPI-monitorable Cisco IP Phone/Softphone

• Any TSAPI-monitorable Avaya IP Phone/Softphone

• No need for a phone device with MS-Teams (ACS integration)

Phone Lock (included in Call Analytics Enterprise)

Supported Cisco devices

• Cisco 6921 – 6941 – 6945 – 6961 – – 7800 series – 8941 (SCCP) – 8945 (SCCP) – 8961 – 9951 – 9971

• Cisco 7911 – 7912 (SCCP) – 7920 – 7922 – 7931  – 7940 – 7942 – 7945 – 7960 – 7962 – 7965 – 7970 – 7975 – 8800 series

• If your phone does not provide a visual indication of phone status, you may play an announcement or divert the outgoing call attempt to a number returning an unauthorized call message. More details here.

• Phone locking is also available to other IP phones supporting CTI monitoring.

• Cisco Jabber Desktop/Mobile gadget

• Cisco Webex Desktop gadget

Contact Manager

Supported devices

• Cisco 6921 – 6941 – 6945 – 6961

• 7800 series

• 7911 – 7912 – 7921 – 7922 – 7925g – 7931 – 7941 – 7942 – 7945 – 7961 – 7962 – 7965 – 7970 – 7975 (also old 7906, 7940, 7960)

• 8800 series

• 8941 – 8945 – 8961

• 9951 – 9971 – 9800 series

• DX650 – DX80 – DX70

• Microsoft Teams Application

• Cisco Jabber Desktop/Mobile gadget

• Cisco Webex Desktop gadget

• Cisco Finesse gadget

Call Recording

Supported devices

• Cisco 6911, 6921, 6941, 6945, 6961

• Cisco 7800 series

• Cisco 7906, 7911, 7921, 7925, 7926, 7931, 7937, 7941, 7941G/GE, 7942, 7945, 7961, 7961G/GE, 7962, 7965, 7970, 7971, 7975, 7985

• Cisco 8800 series

• Cisco 8900 series

• Cisco 9900 series

• Cisco 9800 series

• Cisco IP Communicator

• Cisco DX650, DX70, DX80

• Microsoft Teams, with its app

• Cisco Jabber Desktop for PC/MacOs, with its gadget

• Cisco Webex Desktop for PC/MacOS, with its gadget

• Cisco Jabber Mobile for iOS and Android, with its gadget

• Cisco Finesse gadget

• Any analog/digital/IP device, when calls are routed through a SIPREC-enabled gateway.

Hotel Services

Supported hotel phones

Any Cisco IP/MPP phone device. If you wish to keep analog phones, you are allowed, too.

Mobile devices

Mail – Mail2Fax

any e-mail client

Mobile browsers

• Safari (latest version)

• Chrome (latest version) recommended