UCX Agent/Attendant Console
UCX Console thick client versions equal or newer than Summer 2020 require Imagicle UCX Suite release greater than 2018.Spring.1.
PC Workstation minimum requirements (thick client version)
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CPU dual-core or higher (Arm®CPU not supported)
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4GB RAM
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OS MS Windows 10/11 32-64 bit
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19” Monitor, 1440 x 900 or above
UCX Console client is supported by Imagicle on the following editions of Windows 10: Pro, Education and Enterprise.
UCX Console client is supported on the in-market supported servicing branches of Windows 10 including Current Branch and Current Branch for Business.
Web based agent console (Imagicle Contact Center CORE)
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Custom tab in Cisco Jabber Desktop client for PC/MacOs
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Custom tab in Cisco Webex Desktop client for PC/MacOs
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Imagicle App in Microsoft Teams client
Supported phones
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Any TAPI-monitorable Cisco IP Phone/Softphone
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Any TSAPI-monitorable Avaya IP Phone/Softphone
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No need for a phone device with MS-Teams (ACS integration)
Phone Lock (included in Call Analytics Enterprise)
Supported Cisco devices
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Cisco 6921 – 6941 – 6945 – 6961 – – 7800 series – 8941 (SCCP) – 8945 (SCCP) – 8961 – 9951 – 9971
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Cisco 7911 – 7912 (SCCP) – 7920 – 7922 – 7931 – 7940 – 7942 – 7945 – 7960 – 7962 – 7965 – 7970 – 7975 – 8800 series
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If your phone does not provide a visual indication of phone status, you may play an announcement or divert the outgoing call attempt to a number returning an unauthorized call message. More details here.
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Phone locking is also available to other IP phones supporting CTI monitoring.
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Cisco Jabber Desktop/Mobile gadget
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Cisco Webex Desktop gadget
Contact Manager
Supported devices
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Cisco 6921 – 6941 – 6945 – 6961
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7800 series
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7911 – 7912 – 7921 – 7922 – 7925g – 7931 – 7941 – 7942 – 7945 – 7961 – 7962 – 7965 – 7970 – 7975 (also old 7906, 7940, 7960)
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8800 series
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8941 – 8945 – 8961
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9951 – 9971 – 9800 series
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DX650 – DX80 – DX70
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Microsoft Teams Application
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Cisco Jabber Desktop/Mobile gadget
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Cisco Webex Desktop gadget
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Cisco Finesse gadget
Call Recording
Supported devices
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Cisco 6911, 6921, 6941, 6945, 6961
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Cisco 7800 series
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Cisco 7906, 7911, 7921, 7925, 7926, 7931, 7937, 7941, 7941G/GE, 7942, 7945, 7961, 7961G/GE, 7962, 7965, 7970, 7971, 7975, 7985
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Cisco 8800 series
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Cisco 8900 series
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Cisco 9900 series
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Cisco 9800 series
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Cisco IP Communicator
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Cisco DX650, DX70, DX80
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Microsoft Teams, with its app
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Cisco Jabber Desktop for PC/MacOs, with its gadget
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Cisco Webex Desktop for PC/MacOS, with its gadget
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Cisco Jabber Mobile for iOS and Android, with its gadget
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Cisco Finesse gadget
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Any analog/digital/IP device, when calls are routed through a SIPREC-enabled gateway.
Hotel Services
Supported hotel phones
Any Cisco IP/MPP phone device. If you wish to keep analog phones, you are allowed, too.
Mobile devices
Mail – Mail2Fax
any e-mail client
Mobile browsers
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Safari (latest version)
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Chrome (latest version) recommended