This procedure is valid for on-prem UCX Suite up to Summer 2025 release. If you are leveraging a Winter 2026 or above on-prem UCX Suite, please find new maintenance options in our Support web page.
Description:
This article describes how to enable the automatic execution of the suite database maintenance, to preserve the DB efficiency.
The maintenance will execute every day at a configurable time. Since the execution could slow down some operations, it is recommended to schedule the execution in the off-peak hours (normally at nigh time).
How-to:
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Edit the file StonevoiceAS\Apps\FW\Settings\FW.Watchdog.Service.config.xml and add the following parameters (set the preferred execution time in the 24h format):
<preference key="dbmaintenance.execution.enabled" value="true" />
<!-- Scheduled time of database maintenance operations (HH:mm, i.e. 24H format) -->
<preference key="dbmaintenance.execution.time" value="03:30" />
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Save the file.
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From the Windows Services panel restart the service "Imagicle Monitoring", to apply the change.
Notes
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The duration of the maintenance operation depends on several factors: amount of stored data, SQL Server performances, date of the last maintenance execution. It can range from a few seconds to some hours for biggest databases. A UCS Suite running a lcoal SQL Express instance usually takes less than 10 minutes.
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In case of high availability configurations with mutiple Imagicle nodes:
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if the database model is shared (all nodes pointing to the same DB), you must enable the DB maintenance on one Imagicle server only (tipically the first one);
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if the database model is replicated, you must schedule the maintenance on all Imagicle servers. The recommendation is to differentiate the execution time of at least 1-2 hours across the different nodes, because the simultaneous execution may raise temporary issues (and alerts) in the DB replication mechanism.
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