Skip to main content
Skip table of contents

Error while configuring Internet Information Services: Phase: Removing old IIS application pool

Description

During the updgrade of the Application Suite this error occurs:

image-20250114-082458.png

Error while configuring Internet Information Services:
Phase: Removing old IIS application pool

Cause

The issue is related to a wrong configuration of IIS.

Solution

  • Open IIS (Internet Information Services (IIS) Manager

image-20250114-082535.png

  • Click on "Application Pools"

  • Check if there is "StoneAppPoolBib" or "StoneAppPool" in the list

  • Select "StoneAppPoolBib" or "StoneAppPool" and click on "View Applications"

image-20250114-082522.png

  • Double click on the Application in the list and change the Application Pool to "DefaultAppPool"

  • Click on "Ok" then click on "Retry" in the Imagicle Application Suite error popup message

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.

Contact Support Close