Skip to main content
Skip table of contents

The Imagicle UCX Suite setup fails if Microsoft 2015-2019 Redistributable is already installed

Description:

When trying to install or upgrade Imagicle ApplicationSuite, the setup could report the following error:

CODE
Installing microsoft Visual C++ 2017 Redistributable Package (x64)... error 1638
image-20250114-081516.png

Cause:

Another version of the aformentioned package may already be installed on the system, preventing the setup from continuing:

CODE
Microsoft Visual C++ 2015-2019 Redistributable (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x86)
image-20250114-081525.png

Solution:

  1. Uninstall those two packages

  2. Click on "Retry" button or restart UCX Suite setup

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.