Skip to main content
Skip table of contents

Create Tags

Tags are labels that you can add to conversations and contacts to help categorize and organize your customer communications. The statistics related to tagged conversations are then accessible in the Analytics tab.

There are two ways to create a new tag:

  • from the Tags page: click on “Tags” from the menu and then on “Add Tag“, then write the tag’s label, assign a color and click “Create tag“. From the same page it’s also possible to edit existing tags

image-20250304-135047.png
image-20250305-144403.png

  • directly from the agent chat console: click on “Profile“ or “Ticket“ tab and then write a new label’s tag and confirm

    image-20250305-145446.png


    image-20250305-145209.png

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.

Contact Support Close