Imagicle Advanced Queueing
Imagicle Advanced Queueing
Breadcrumbs

Historical Statistics

GET /Queues/FIFO/{queueId}/Statistics

Purpose: Retrieve historical statistics for a specified QME FIFO queue.

Path Parameters & Query Parameters:

  • queueId (integer): Queue identifier.

  • interval (string, ISO 8601 duration): Backward time interval for which statistics are calculated.
    Example: PT5M (maximum allowed is PT24H; default is PT1M).

Response:

  • 200 OK: Returns a Statistics object with the following properties:

    • avgWaitingTime (ISO 8601 duration): Average waiting time.
      Example: PT3M13S

    • maxWaitingTime (ISO 8601 duration): Maximum waiting time.
      Example: PT2M35S

    • avgConversationTime (ISO 8601 duration): Average conversation time per agent.
      Example: PT4H1M13S

    • maxConversationTime (ISO 8601 duration): Maximum conversation time.
      Example: PT5H30M10S

    • totalConversationTime (ISO 8601 duration): Total conversation time.
      Example: PT36H25M12S

    • servedCalls (integer): Total number of served calls.

    • servedVipCalls (integer): Total number of served VIP calls.

    • abandonedCalls (integer): Total number of abandoned calls.

    • abandonedVipCalls (integer): Total number of abandoned VIP calls.

    • exceedingWaitingTimeCalls (integer): Calls terminated due to waiting time limits.

    • exceedingWaitingTimeVipCalls (integer): VIP calls terminated due to waiting time limits.

    • overflowedCalls (integer): Calls terminated due to full queue.

    • overflowedVipCalls (integer): VIP calls terminated due to full queue.

Error Responses:

  • 400 – Invalid queue id or if the interval exceeds 24 hours

  • 401 – Unauthorized

  • 403 – Forbidden (if the user is not authorized to view the queue’s statistics)

  • 404 – Not found

  • 429 – Too many requests (includes Retry-After header)

  • 500 – Internal Server Error

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