Real-time/Historical Statistics APIs

Imagicle provides some REST APIs to retrieve queue-related historical and real-time data, as follows:

• number of served, abandoned calls in a given time range

• average waiting time, answering time, call duration in a given time range

• Longest wait time for a given queue

• Number of calls waiting (including VIP calls)

• maximum wait time

• Logged in Agents list 

• Agents currently on call

• Number of abandoned calls

• Number of overflow calls

Base URL & Authentication

• Base URL:

  CODE

  https://{host}/fw/Apps/QME/WebAPI

  • The {host} variable represents the UCX Suite server hostname or IP address.

• Authentication:
  All endpoints require HTTP Basic Authentication. You must include an Authorization header with your username and password encoded in Base64.

  Example header:

  CODE

  Authorization: Basic {base64(username:password)}

RealTimeStatistics Schema

Properties:

• isOpen (boolean)

• isManualMode (boolean)

• callsBeingServed (integer)

• availableChannels (number)

• agents (array of Agent objects)

• waitingCalls (array of Call objects)