Real-Time Statistics

GET /Queues/FIFO/{queueId}/RealTimeStatistics

Purpose: Retrieve the real-time statistics of a specified QME FIFO queue.

Path Parameter:

• queueId (integer): Queue identifier.

Response:

• 200 OK: Returns a RealTimeStatistics object.

  • RealTimeStatistics Object Properties:

    • isOpen (boolean): Indicates if the queue is open.

    • isManualMode (boolean): Indicates whether the status is set manually or by schedule.

    • callsBeingServed (integer): Number of calls currently being served.

    • availableChannels (number): Number of available channels.

    • agents (array): List of agent objects (see Agent Schema). May be NULL if the user is unauthorized.

    • waitingCalls (array): List of call objects (see Call Schema). May be NULL if unauthorized.

Error Responses:

• 400 – Invalid queue id

• 401 – Unauthorized

• 403 – Forbidden (if the user is not authorized to view the queue’s statistics)

• 404 – Not found

• 500 – Internal Server Error