How to show Call Analytics users as First Name and Last Name

Applies to:

• UCX Suite, any version

Description:

How to display the user name in the order First name, Last name in Call Analytics' reports and dashboard.

How-to:

• Execute the following query from MS SQL Management Studio:

  CODE

  insert into opzioni (sSection,sEntry, sValue) VALUES ('Configurazione','ImpostaNomeCognome','1')

  Run Database configuration wizard, click next 'till the end, do not modify any parameter

Please note, this procedure does not affect older calls, if you want to apply this change to existing  calls please follow below steps:

Call Analytics -> administrative pages -> recalculate calls.

Select the period to recalculate and click OK.