FAQ and Solutions
Articles in this sections:
Timeout during report creation and/or exporting in PDF/XLS format
How to show Call Analytics users as First Name and Last Name
Show calls currency using 3 English letters
How to apply different billing tariffs, for different users' departments
How to change date format from DD/MM/YYYY to MM/DD/YYYY in Call Analytics app
How to setup a SFTP service to collect CDRs
Node in standby, the scheduler service is disabled on this machine
No calls or no recent calls displayed on Call Analytics reports - Basic troubleshooting
Reports error message: Request generated >10000 rows, reaching the limit
How to configure secondary server as master to import calls in Call Analytics
How to reimport discard call at global level, for all PBXs and Gateways
Call Analytics Alarms are not reliable or not correctly executed
Avoid Jabber devices phone locking with CURRI technology
Configure Cisco ECC to use HTTPS
Configure Cisco XML Service in HTTPS
Phone Lock notification methods for different Cisco IP Phone devices
How to lock/unlock phones using CUCM end user's PIN
How to delete duplicated calls from the database
How to modify the Scheduled Reports attachment size limit
How to clean-up SQL Server call archive and re-import it from a "Storico" file