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FAQ and Solutions

Articles in this sections:

Timeout during report creation and/or exporting in PDF/XLS format

How to show Call Analytics users as First Name and Last Name

Show calls currency using 3 English letters

How to apply different billing tariffs, for different users' departments

How to change date format from DD/MM/YYYY to MM/DD/YYYY in Call Analytics app

How to setup a SFTP service to collect CDRs

Node in standby, the scheduler service is disabled on this machine

No calls or no recent calls displayed on Call Analytics reports - Basic troubleshooting

Reports error message "Your request has generated >10000 rows and has reached the configured limit"

How to configure secondary server as master to import calls in Call Analytics

How to reimport discard call at global level, for all PBXs and Gateways

Call Analytics Alarms are not reliable or not correctly executed

Avoid Jabber devices phone locking with CURRI technology

Configure Cisco ECC to use HTTPS

Configure Cisco XML Service in HTTPS

Phone Lock notification methods for different Cisco IP Phone devices

How to lock/unlock phones using CUCM end user's PIN

How to delete duplicated calls from the database

How to modify the Scheduled Reports attachment size limit

How to clean-up SQL Server call archive and re-import it from a "Storico" file

How to clean-up SQL Server call archive with multiple StoricoSITE files and re-import it from a "Storico" file

Budget Control custom email notification templates

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