Getting started with Call Analytics
This is the call accounting and billing application which collects and processes CDRs generated by Cisco Cloud/on-prem, MS-Teams and Avaya calling platforms. Other legacy PBXs might be supported on a project base.
Preparatory tasks
Please compile a list of users and auxiliary phone devices to be monitored by Imagicle Call Analytics, with relevant extension number, email address and assigned budget.
Phone lines not included in Imagicle Users' database are ignored and relevant CDRs discarded.
Configuration steps
Depending on the Calling Platform in use, we have summarized all Call Analytics' required configurations to be applied on Imagicle UCX Suite web portal and on the Calling Platform:
License activation
Users/extensions-based subscription license is activated by following this article.
Traffic Analysis
Once CDRs are processed within Call Analytics, relevant details are accessible from Imagicle web portal, thanks to our Home, Dashboard and Reports pages.
Call Analytics and Phone Lock (Call Analytics Enterprise only) respectively include web service API and REST API to monitor them from a third-party application.