Getting started with Call Analytics
This is the call accounting and billing application which collects and processes CDRs generated by Cisco Cloud/on-prem, MS-Teams and Avaya calling platforms. Other legacy PBXs might be supported on a project base.
Configuration steps
The calling platform must be configured to pull/push CDRs to Imagicle Call Analytics. The retrieval method is different from platform to platform. Please check the following examples: FTP, web APIs, TCP session, etc.
All phone lines to be monitored for call accounting must be provisioned in Imagicle UCX Suite, as explained here.
Your calling platform’s network topology must be configured in Call Analytics through a “Configuration Wizard”, documented in each platform sub-topic. This wizard also includes a tool to enter different tariffs (call costs) for local, national, international and mobile calls. The wizard is accessible to on-prem UCX Suite customers only. If you are leveraging a Cloud instance, you can contact Imagicle Support for help.
Traffic Analysis
Once CDRs are processed within Call Analytics, relevant details are accessible from Imagicle web portal, thanks to our Home, Dashboard and Reports pages.
Call Analytics Alarms allows to monitor unexpected users' behaviours and abuses. Once configured, they can periodically send alarm notifications to administrators and team supervisors.
Call Analytics Enterprise version includes a Budget Control module which allows administrators to assign a maximum amount of money to spend for phone calls at user level or at department level. Users who reach the budget or are close to reach it receive an email notification, optionally sent to admins too.
If you are leveraging a Cisco Webex Calling DI or Cisco UCM calling platform, Budget Control module allows to lock the phone line of the user who reached the assigned budget. Same phone lock feature allows Cisco users to manually lock/unlock their line through a phone service.
Both Call Analytics and Phone Lock applications respectively include web service API and REST API to monitor them from a third-party application.