Cisco UCM Configurations Summary

In this article we are listing all the required configurations to apply on both CUCM and UCX Suite to properly enable Cisco CDRs retrieval and optional Phone Lock feature.

The following tables show all the configuration steps and relevant links to other articles included in Imagicle Knowledge Base.

Configurations on Cisco UCM

Feature Description	Configurations to apply	KB Article links
Make sure you have already applied global settings.	Common preliminary configurations.	Cisco UCM Global Setup
Enable billing server	Add Imagicle billing server with FTP or sFTP connection	Cisco UCM and CME Configurations
Cisco Hunt Group monitoring	Service Parameters configuration for proper HG monitoring.	Cisco Hunt Group Calls Monitoring
Enable TAPI-based Phone Lock feature (Call Analytics Enterprise only)	Lock phone lines by intercepting CTI transactions	Phone Lock Configuration using TAPI
Enable CURRI-based Phone Lock feature (Call Analytics Enterprise only)	Lock phone lines by leveraging the ECC (previously defined External Call Control profile)	Phone Lock Configuration using Curri - ECC
Phone Lock from Cisco IP Phones (Call Analytics Enterprise only)	XML Phone Service to manually lock/unlock line	Phone Lock XML Phone Service
Enable Imagicle Call Analytics, Budget Control and Phone Lock gadgets on Jabber Desktop/Mobile clients	Add Client sections into an existing CUCM UC Service	Jabber Gadgets Setup
Enable Imagicle Call Analytics, Budget Control and Phone Lock gadgets on Webex Desktop clients	Configurations to apply on Webex Control Hub	Webex Gadgets Setup

Configurations on UCX Suite

Feature Description	Configurations to apply	KB Article links
Call Analytics Configuration Wizard	Define network topology, PSTN GW/trunks, spurious prefixes removal, tariffs and currencies.	Call Analytics for Cisco UC Configuration Wizard Requires the access to Imagicle UCX Suite instance via RDP session.
Tariff Editor	Apply your carrier’s tariff for different call destinations (national, mobile, international, etc.)	Tariffs and Tariff Comparison Requires the access to Imagicle UCX Suite instance via RDP session.
Named users and relevant extensions	Users' configuration and permission levels.	Users list and extensions
Call Analytics Administration	Services status, CDR reprocessing, data retention, reports visibility, time zones	Product Administration
Call Analytics Alarms	Configure alarms for various phone abuses, together with time periods and email notifications.	Call Analytics Alarms
Budget Control Global Settings (Call Analytics Enterprise only)	Budget assignment method, budget period, email notifications, phone lock settings	Budget Control Global Settings and Users' Permissions
Assign a budget to users/dept/cost center (Call Analytics Enterprise only)	Assign budget to single users or departments or cost centers, using local currency and email recipients.	Budget Assignment and Budget Reports