How to lock/unlock phones using CUCM end user's PIN

Applies to:

Imagicle UCX Suite for Cisco UC ver. Summer 2018 and above.

Description:

This article describes how to configure the UCX Suite to validate the personal user PIN on CUCM in place of the internal database.

Please, be aware that this applies to the following services:

• Phone Lock: IP phone service

• Voicemail: voice mailbox IVR (requires additional configurations).

How-to:

1. Edit or create this file: StonevoiceAS\Apps\FW\Settings\FW.Profile.Api.Config.xml

adding the following line:

<?xml version="1.0" encoding="utf-8"?>
<configuration version="1.0.1.0">
  <preference key="Authentication.PinAuthPriority" value="CcmIas" />
</configuration>

2. If you are using also Imagicle Voicemail, restart the voice mail service to apply the change.

3. Ensure that:

• users that need to authenticate their PIN against CUCM have the PBX username field properly set in the UCX Suite users list.

• The CUCM IP addresses (primary and backup) are properly set in the Main → System Parameters → IP Telephony system parameters  section.

4. Try to lock/unlock a phone using the same PIN of CUCM.