Timeout during report creation and/or exporting in PDF/XLS format

Applies to:

All UCX Suite versions

Description:

While creating a big report or during pdf/excel exportation the browser sends an error about timeout .net or out of memory:
---
An error occurred during local report processing.
An error occurred during rendering of the report.
Exception of type 'System.OutOfMemoryException' was thrown.
---

Cause:

By default the timeout for http://ASP.NET script execution is 90 (or 110) seconds.
So if an http://asp.net page requires more time - like for creating a pdf exportation- Internet Information Server let .net page goes in timeout and consequently send the error to the client browser.

Solution:

Please try the following procedure to increase the .NET timeout on your server, this should fix your issue:

Open the "c:\Program Files (x86)\StonevoiceAS\Apps\BillyBlues\Engine\Web\web.config" file from the "fwbib" web site using your preferred text editor (i.e. Notepad)
Add the following line, right after the </compilation> statement:

CODE

</compilation>
<httpRuntime executionTimeout="300" />
<httpHandlers>

(A value of 300 in the "executionTimeout" parameter, means 5 minutes)

Save your changes to the "web.conf" file.
Reopen the Call Analytics web interface and try again to execute or export your report.