Imagicle UCX Cloud Suite for Microsoft Teams supports Imagicle Call Analytics (any version) by documenting external PSTN calls and MS-Teams to local PBX calls passing through MS Direct Routing or Operator Connect SBC.
Please note that MS-Teams to MS-Teams internal calls can't be currently documented.
Please contact Imagicle Presales or Advanced Services team to schedule a preliminary session, where you'll be asked to provide a Tenant Administrator user's credentials and the Direct Routing/OpConnect SBCs Public FQDN, reachable from Internet.
During the session, Imagicle is going to generate a token and create an Imagicle Call Analytics connector to authorize CDRs retrieval from MS-Teams Cloud.
To double check proper connector enablement, you can connect to https://myapplications.microsoft.com/ with Tenant Admin credentials. The list of available applications should include Imagicle Call Analytics Connector, as per below sample:
Imagicle now needs to configure the CDRs connector in own Cloud and add the Direct Routing/OpConnect SBCs data into Imagicle UCX Cloud Suite instance.
For this purpose, we need the following data:
Please allows up to 2-3 days to enable the CDR connector on Imagicle Cloud.