PBX Configuration

The IVR Module for QME leverages standard SIP communication with the PBX. Since the IVR Module services are run by the QME service, you must configure the PBX as described in Queue Manager Enterprise system guide.

The only difference with QME concerns DTMF tones. IVR Module needs to receive the DTMF tones from the PBX using the RFC2833 standard (i.e. tones are sent out of band in the RTP stream), while QME queues do not negotiate DTMF tones.