Cloud Services reachability from on-prem UCX Suite

Imagicle Cloud Services/Applications

To leverage Imagicle Cloud-based applications and services, please bear in mind that your Imagicle on-prem UCX Suite instance must reach the following web destinations, depending on the Region:

America

Source	Destination	Protocol & Port	Usage
UCX Suite	us-smartflows.imagicle.cloud	HTTPS (443)	Required to integrate Voice Virtual Agents and AI Virtual Receptionist scripts.
UCX Suite	api.imagicle.com us.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (Cloud licensing and other cloud services).
UCX Suite	api.elevenlabs.io	HTTPS (443)	New TTS (Text to Speech) engine used by Voice Virtual Agents and AI Virtual receptionist.
UCX Suite	api.deepgram.com	HTTPS (443)	New ASR (Speech To Text) engine used by Voice Virtual Agents and AI Virtual receptionist.

Central Europe

Source	Destination	Protocol & Port	Usage
UCX Suite	eu-smartflows.imagicle.cloud	HTTPS (443)	Required to integrate Voice Virtual Agents and AI Virtual Receptionist scripts.
UCX Suite	api.imagicle.com eu.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (Cloud licensing and other cloud services)
UCX Suite	api.elevenlabs.io	HTTPS (443)	New TTS (Text to Speech) engine used by Voice Virtual Agents and AI Virtual receptionist.
UCX Suite	api.eu.deepgram.com	HTTPS (443)	New ASR (Speech To Text) engine used by Voice Virtual Agents and AI Virtual receptionist.

British Isles

Source	Destination	Protocol & Port	Usage
UCX Suite	eu-smartflows.imagicle.cloud	HTTPS (443)	Required to integrate Voice Virtual Agents and AI Virtual Receptionist scripts.
UCX Suite	api.imagicle.com eu.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (Cloud licensing and other cloud services)
UCX Suite	api.elevenlabs.io	HTTPS (443)	New TTS (Text to Speech) engine used by Voice Virtual Agents and AI Virtual receptionist.
UCX Suite	api.eu.deepgram.com	HTTPS (443)	New ASR (Speech To Text) engine used by Voice Virtual Agents and AI Virtual receptionist.

Asia Pacific

Source	Destination	Protocol & Port	Usage
UCX Suite	us-smartflows.imagicle.cloud	HTTPS (443)	Required to integrate Voice Virtual Agents and AI Virtual Receptionist scripts.
UCX Suite	api.imagicle.com us.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (Cloud licensing and other cloud services)
UCX Suite	api.elevenlabs.io	HTTPS (443)	New TTS (Text to Speech) engine used by Voice Virtual Agents and AI Virtual receptionist.
UCX Suite	api.deepgram.com	HTTPS (443)	New ASR (Speech To Text) engineused by Voice Virtual Agents and AI Virtual receptionist.

Last updated: August 21, 2026