Cloud Services reachability from on-prem UCX Suite

Imagicle Cloud Services/Applications

To leverage Imagicle Cloud-based applications and services, please bear in mind that your Imagicle on-prem UCX Suite instance must reach the following web destinations, depending on the Region:

America

Source	Destination	Protocol & Port	Usage
UCX Suite	us-smartflows.imagicle.cloud	HTTPS (443)	Real-time dialog for call flow implementation
UCX Suite	api.imagicle.com us.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (licensing and other cloud services)
UCX Suite	polly.us-east-1.amazonaws.com	HTTPS (443, 8443)	TTS (Text To Speech) engine
UCX Suite	transcribestreaming.us-east-1.amazonaws.com	HTTPS (443, 8443)	STT (Speech To Text) engine

Central Europe

Source	Destination	Protocol & Port	Usage
UCX Suite	eu-smartflows.imagicle.cloud	HTTPS (443)	Real-time dialog for call flow implementation
UCX Suite	api.imagicle.com eu.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (licensing and other cloud services)
UCX Suite	polly.eu-central-1.amazonaws.com	HTTPS (443, 8443)	TTS (Text To Speech) engine
UCX Suite	transcribestreaming.eu-central-1.amazonaws.com	HTTPS (443, 8443)	STT (Speech To Text) engine

British Isles

Source	Destination	Protocol & Port	Usage
UCX Suite	eu-smartflows.imagicle.cloud	HTTPS (443)	Real-time dialog for call flow implementation
UCX Suite	api.imagicle.com eu.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (licensing and other cloud services)
UCX Suite	polly.eu-west-2.amazonaws.com	HTTPS (443, 8443)	TTS (Text To Speech) engine
UCX Suite	transcribestreaming.eu-west-2.amazonaws.com	HTTPS (443, 8443)	STT (Speech To Text) engine

Asia Pacific

Source	Destination	Protocol & Port	Usage
UCX Suite	us-smartflows.imagicle.cloud	HTTPS (443)	Real-time dialog for call flow implementation
UCX Suite	api.imagicle.com us.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (licensing and other cloud services)
UCX Suite	polly.ap-northeast-1.amazonaws.com	HTTPS (443, 8443)	TTS (Text To Speech) engine
UCX Suite	transcribestreaming.ap-northeast-1.amazonaws.com	HTTPS (443, 8443)	STT (Speech To Text) engine

Last updated: October 31, 2025