Imagicle M/A provides a list of parameters to be associated to each Manager or Assistant. While the list includes several settings, you can decide their default value to be automatically applied when adding a new user. You can tweak them, when required, upon adding a new Manager or Assistant.
From left pane web panel, please select IPS Manager Assistant → Default Parameters. The following page appears:
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Enable Assistant banner → If flagged, a background filter status banner is displayed on Assistants' IP Phones.
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Enable Manager banner → If flagged, a background filter status banner is displayed on Managers' IP Phones.
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Enable Manager IPSMA Phone Service → If flagged, the M/A Phone Service SURL is added to Managers' IP Phones.
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Enable Assistant IPSMA Phone Service → If flagged, the M/A Phone Service SURL is added to Assistants' IP Phones.
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Set a BLF to monitor Assistant's line → Add a Speed Dial BLF on Manager's IP Phone to monitor Assistant's Line. If “BLF + Pickup” option is selected, the BLF button blinks when the Assistant's phone rings.
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Set Pickup Group → Three options available:
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Disabled → If the call is not answered by first Manager or Assistant, then call is lost.
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Manager → If the call is not answered by first Manager, then it is offered to the other configured Managers.
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Manager+Assistant → If the call is not answered by first Manager or Assistant, then it is offered to other configured Managers/Assistants.
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Use BLF to change filtering → The filtering status of a Manager can be changed by hitting the Speed Dial BLF button used to indicate if a filtering is currently active or not. Three different options available:
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Disabled → nothing happens when pressing the Speed Dial BLF button.
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Manager+Assistant(s) (default) → both Manager and Assistant(s) can change the filtering status using the Speed Dial BLF button.
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Assistant(s) → only Assistant(s) can change the filtering status through Speed Dial BLF button.
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Do not filter internal calls → If flagged, internal calls are always routed to Managers, as identified in the range included in Global Parameters.
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Define not filtered numbers' list → If flagged, it allows Managers to create a personal directory of specific non-filtered phone numbers.
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Allow Assistants to define not filtered numbers → If flagged, it allows the Assistant to view and update the personal directory of not-filtered numbers created by associated Manager.
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Enables Manager to pickup filtered calls → If flagged, when a filtered call rings on Assistant's line, the Manager gets a popup on own phone to allow call pickup before the assistant answers it.
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Filtered calls audio notification → If flagged, an audio tone is played back on Manager’s phone when the popup is pushed to pickup a filtered call. The tone is selectable in Global Parameters.
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No answered filtered calls in voicemail → Allows to decide the voice mailbox where to forward Assistant’s unanswered calls.
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Assistant redirect/consult/transfer to Mgr by IPSMA SURL → Enable M/A SURL button to handle filtered calls on assistant's phone. Different behaviors are applied, depending on call status:
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If the button is hit when a filtered call rings on Assistant's line, the call is redirected to the Manager.
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If the button is hit after answering a filtered call, it triggers a consultation call to the Manager.
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If the button is hit during the consultation call, the call transfer is accomplished.
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Enable forward to personal / mobile → If flagged, the Manager can enable automatic call forward to an external number (fixed/mobile number), configured in Manager menu.
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Enable filtered then forwarded to personal number/mobile → If flagged, when the assistant consults the manager using SURL button, the call is redirected to the manager's personal external phone number configured in Manager menu.
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Enable voice mail forward → If flagged, Manager can forward own line to personal voice mail.
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Enable forward to other destination → If flagged, Manager can forward inbound calls to any external phone number, entered when required.
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Enable 'Do Not Disturb' mode → If flagged, Manager can set own line to DND, so no calls can be transferred to own extension, regardless filter status, white list, etc.
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Do not filter non-filtered numbers in DND mode → If flagged, Manager in DND status can still receive calls coming from numbers included in personal directory.
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Allow Assistants to set Manager's forward → If flagged, the Assistant can select a Manager from Phone Service menu and set filtering and forward status.
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Forward filter call to voice mail when there is no assistant available → If flagged, filtered calls are forwarded to Manager’s voice mail, in case no Assistant is available.
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Popup to pickup filter call ringing on other assistant → If flagged, when a filtered call rings on the assistant's line, other assistants associated to same manager can manually pickup the filtered call.
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Popup to pickup Manager’s line ringing → If flagged, when a non filtered call rings on the manager's line, the associated assistants can manually pickup the call. Direct calls between assistants and manager do not trigger any pop-up notifications.
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Redirect filtered call on assistant no-answer → If flagged, a filtered call is redirected to another Assistant upon no answer. Relevant timeout can be tuned in Global Parameters.
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Redirect filtered call when assistant is on line → If flagged, a filtered call is redirected to another Assistant upon busy.
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No filtering on redirection failure → If flagged, a filtered call which can’t reach any Assistant or Voice Mail, is eventually transferred to the Manager. If this option is not enabled, then the call is lost.
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Enable whisper for assistant when manager on line → If flagged, the Assistant can barge-in to an ongoing Manager’s conversation.