Assistants Configuration
This menu option allows the administrator to configure all the Assistants for the customer. For each Assistant, various parameters can be tuned for specific purposes.
From left pane web panel, please select IPS Manager Assistant → Assistants. The following page appears:
On top of page, you have a Search feature which allows to search by different fields across all phone devices included in CUCM and retrieved in real-time via AXL protocol. In above sample, search is applied by Description.
Phone devices already configured as Assistant are marked accordingly in “Manager/Assistant” column and you can edit their properties by clicking on “Edit” link, under “Operation” column. “User Interface” column includes a link to open the custom tab to be added in Assistants' Jabber clients, where phone services are not available.
If you wish to add a new Assistant in the system, just hit “Subscribe” link besides relevant phone device.
Add a new Assistant
When you click on Subscribe, the following page appears:
IP Phone / Device Profile → This is the phone device name, as configured on CUCM.
Secondary phone name → Here you can optionally add another phone device, associated to the same extension number (shared line).
Line number → This is the extension number associated to the phone device(s).
Label banner → This is the Assistant label appearing on phone device /typically, the Assistant’s name)
Label BLF and Menu XML → This is the description appearing in the BLF button and in the application menu. If not set, CUCM Alerting Name is used instead.
Phone Button Template → If a specific Phone Button template for Assistants has been configured in CUCM, you can pick it from the pull-down menu.
IPSMA IP Phone Service → Please select previously created M/A Phone Service from pull-down menu.
Enable display banner → If enabled, it displays a background status banner on Manager's IP Phone. Same setting also included in Default Parameters.
Enable subscribe service via SURL → If enabled, it adds a Service URL Button on Assistant's IP Phone to call XML Phone Service. Same setting also included in Default Parameters.
Edit BLF and SpeedDial
This section allows to customize both Speed Dial BLF and Speed Dial buttons on Assistant’s IP Phone. For BLF buttons, you can enable the Call Pickup feature for answering the call on behalf of another Assistant or Manager’s calls.
Number of configurable Speed Dials is dictated by the IP Phone model in use.