Welcome to the Manager Assistant KB
Imagicle Manager Assistant is a solution that improves call management and cooperation between Managers (directors) and Assistants (secretaries) to manage lists of contacts who can directly reach the Manager, simplifying the call management delegation in a simple, agile and scalable way.
Features for Managers
Enable/disable the call filter
Set own availability status to get calls from assistants
Handle the personal whitelist of contacts bypassing the filter
Forward to voicemail/external number
Manage a pool of assistants and select the active one(s)
Interface integrated in Jabber Desktop clients
Features for Assistants
Monitor the availability status of a manager to receive calls
Full control of the manager calls management:
Enable/disable the filter
Call Forward
Whitelist configuration
Self-management of availability
Interface integrated in Jabber Desktop clients
Features for Administrators
Dedicated web portal
Simplified communication with Cisco UCM, based on SIP trunks.
Simple CUCM configuration
Architecture
Filtering is based upon the forwarding of the Manager’s line toward at CTI port. A CTI treatment is triggered when the call rings on the CTI port in order to redirect the call to the Assistant or transfer it to the Manager, while at the same time triggering possible notices for interception.
Starting with CUCM 10, Imagicle Manager Assistant uses an External Call Control Profile associated to the Manager’s line, which queries the application to know of the call should be redirected to the Assistant or to the Manager. This solution makes it unnecessary to program the forwarding.
Imagicle Manager Assistant also effects a dynamic filtering, which permits the definition of numbers which are excluded from filtering. It also permits the Manager to intercept a filtered call.
Imagicle Manager Assistant assigns an illuminated button (BLF) to supervise the Manager and Assistant line, as well as the status of filtering.
