Server Requirements and supported calling platforms
Server HW and OS
Imagicle Manager-Assistant runs on a Windows Server OS based actual or virtual server. Please find below the minimum requirements:
Windows OS
Windows Server 2016 Essentials or Standard, EN or FR
Windows Server 2019 Essentials or Standard, EN or FR
Windows Server 2022 Standard, EN or FR
Virtualization environments
VMWare
Microsoft Hyper V
Azure
Co-residency in Cisco UCS, UCS-E appliances.
Hardware requirements
If your license includes up to 2,500 managers + assistants, then the minimum prerequisites are:
2 x vCPU
4GB RAM
70 GB HDD
If your license includes from 2,500 up to 5,000 managers + assistants, please add:
2GB RAM
30GB HDD
Cisco Calling Platforms Support
Imagicle Manager-Assistant is currently compatible with Cisco UCM.
Supported CUCM versions
10.5, 11, 11.5, 12, 12.5, 14.x, 15.x, BE 6000, BE 7000
CUCM services
Here is a checklist of services that should be enabled on CUCM:
SOAP Services
Cisco AXL Web Service
Cisco CTIManager
Cisco Extension Mobility (If Extension Mobility is in use)
The Service Parameter “Call Forward Override” must be set to true.
Supported Cisco IP Phones and softphones
IP Phones models | Imagicle Support |
|---|---|
7925*, 7926*, 7940(sccp), 7941, 7942, 7945, 7960(sccp), 7961, 7962, 7965, 7970, 7971, 7975 | Supported |
7811, 7821, 7841, 7861 | Supported* |
6941, 6945 | Supported* |
8811, 8821, 8841, 8845, 8851, 8861 | Supported |
8941, 8945, 8961 | Supported |
9951, 9971 | Supported |
DX650, DX70, DX80 | Supported |
Jabber Desktop client | Supported |
* Without background banner.
Some IP Phones models require a firmware update to get the maximum compatibility:
69XX : firmware 9.3.1.3
894x : firmware 9.3.2.11
896X et 99X : firmware 9.3.2.10