Server Requirements and supported calling platforms

Server HW and OS

Imagicle Manager-Assistant runs on a Windows Server OS based actual or virtual server. Please find below the minimum requirements:

Windows OS

• Windows Server 2016 Essentials or Standard, EN or FR

• Windows Server 2019 Essentials or Standard, EN or FR

• Windows Server 2022 Standard, EN or FR

Virtualization environments

• VMWare

• Microsoft Hyper V

• Azure

• Co-residency in Cisco UCS, UCS-E appliances.

Hardware requirements

If your license includes up to 2,500 managers + assistants, then the minimum prerequisites are:

• 2 x vCPU

• 4GB RAM

• 70 GB HDD

If your license includes from 2,500 up to 5,000 managers + assistants, please add:

• 2GB RAM

• 30GB HDD

Cisco Calling Platforms Support

Imagicle Manager-Assistant is currently compatible with Cisco UCM.

Supported CUCM versions

10.5, 11, 11.5, 12, 12.5, 14.x, 15.x, BE 6000, BE 7000

CUCM services

Here is a checklist of services that should be enabled on CUCM:

• SOAP Services

• Cisco AXL Web Service

• Cisco CTIManager

• Cisco Extension Mobility (If Extension Mobility is in use)

• The Service Parameter “Call Forward Override” must be set to true.

Supported Cisco IP Phones and softphones

* Without background banner.

Last updated: June 12, 2025