Overall Configurations Summary
In this article we are listing all the required configurations to apply on Cisco UCM and Imagicle Man/Ass to properly enable Managers and Assistants workflows, filtering and white list directories.
The following tables show all the configuration steps and relevant links to other articles within Imagicle Knowledge Base.
Configurations on Cisco UCM
Feature Description | Configurations to apply | KB Article links |
|---|---|---|
Imagicle Application User | This common Application User is required to monitor and control phone devices | |
Imagicle ECC | Define an External Call Control profile to redirect inbound Managers' calls to relevant Assistants. | |
CTI Route Point | CTI RP is required to allow CTI ports to dial this DN to light up Filter’s BLF. | |
SoftKey template for Managers | Custom SoftKey template configuration | |
Jabber Gadget | Jabber Desktop custom tab for Managers and Assistants using such softphone. |
Configurations on Imagicle Man/Ass web portal
Feature Description | Configurations to apply | KB Article links |
|---|---|---|
Imagicle/Telisca FW installation | Install the latest Framework version and apply purchased license. | |
Basic system settings | Various common system settings | |
Imagicle Phone Service | Specific Man/Ass Phone Service to enable/disable calls filtering and monitor phone lines. | |
Call filtering method | Filtering based on CTI (obsolete) or based on ECC. | |
Phone lines BLF monitoring | Imagicle Man/Ass creates CTI ports for real-time phones monitoring. | |
Global parameters | Related to CUCM dial plan, input locales, users' authentication and other M/A behaviors. | |
Default parameters | Several call handling parameters to be associated to each Manager or Assistant. | |
Assistants configuration | Add the list of Assistants, with own phone device. | |
Managers configuration | Add the list of Managers, with own phone device and the list of associated Assistants. | |
Global Managers' White Lists | Global White List applied to all Managers | |
Reports | Reports about Managers and Assistants status |