Network requirements for on-prem/hosted UCX Platform

Imagicle Cloud Services/Applications

To leverage Imagicle Cloud-based applications and services, please bear in mind that your Imagicle on-prem/self hosted instance must reach the following web domains, by Region:

America

Source	Destination	Protocol & Port	Usage
UCX Platform	us-smartflows.imagicle.cloud	HTTPS (443)	Real-time dialog for call flow implementation
UCX Platform	api.imagicle.com us.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (licensing and other cloud services)
UCX Platform	polly.us-east-1.amazonaws.com	HTTPS (443, 8443)	TTS (Text To Speech) engine
UCX Platform	transcribestreaming.us-east-1.amazonaws.com	HTTPS (443, 8443)	STT (Speech To Text) engine

Central Europe

Source	Destination	Protocol & Port	Usage
UCX Platform	eu-smartflows.imagicle.cloud	HTTPS (443)	Real-time dialog for call flow implementation
UCX Platform	api.imagicle.com eu.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (licensing and other cloud services)
UCX Platform	polly.eu-central-1.amazonaws.com	HTTPS (443, 8443)	TTS (Text To Speech) engine
UCX Platform	transcribestreaming.eu-central-1.amazonaws.com	HTTPS (443, 8443)	STT (Speech To Text) engine

British Isles

Source	Destination	Protocol & Port	Usage
UCX Platform	eu-smartflows.imagicle.cloud	HTTPS (443)	Real-time dialog for call flow implementation
UCX Platform	api.imagicle.com eu.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (licensing and other cloud services)
UCX Platform	polly.eu-west-2.amazonaws.com	HTTPS (443, 8443)	TTS (Text To Speech) engine
UCX Platform	transcribestreaming.eu-west-2.amazonaws.com	HTTPS (443, 8443)	STT (Speech To Text) engine

Asia Pacific

Source	Destination	Protocol & Port	Usage
UCX Platform	us-smartflows.imagicle.cloud	HTTPS (443)	Real-time dialog for call flow implementation
UCX Platform	api.imagicle.com us.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (licensing and other cloud services)
UCX Platform	polly.ap-northeast-1.amazonaws.com	HTTPS (443, 8443)	TTS (Text To Speech) engine
UCX Platform	transcribestreaming.ap-northeast-1.amazonaws.com	HTTPS (443, 8443)	STT (Speech To Text) engine

If you are leveraging an Imagicle UCX Cloud Suite, you don’t have to care about above rules.

UCX Suite Cloud Services Authentication

Any interaction between Imagicle Cloud applications and UCX Suite (on-prem or Cloud) requires Cloud Services Authentication to be accomplished, as explained here.