Network requirements for on-prem/hosted UCX Suite

Imagicle UCX Platform Cloud Services/Applications

To leverage Imagicle Cloud-based applications residing within the UCX Platform, please bear in mind that your Imagicle on-prem/self hosted UCX Suite instance must reach the following web domains, by Region:

America

Source	Destination	Protocol & Port	Usage
UCX Suite	us-smartflows.imagicle.cloud	HTTPS (443)	Required to integrate Voice Virtual Agents and AI Virtual Receptionist scripts.
UCX Suite	api.imagicle.com us.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (Cloud licensing and other cloud services).
UCX Suite	api.elevenlabs.io	HTTPS (443)	New TTS (Text to Speech) engine used by Voice Virtual Agents and AI Virtual receptionist.
UCX Suite	api.deepgram.com	HTTPS (443)	New ASR (Speech To Text) engine used by Voice Virtual Agents and AI Virtual receptionist.

OLD TTS\ASR

UCX Suite

polly.us-east-1.amazonaws.com

HTTPS (443, 8443)

OLD TTS (Text To Speech) engine

UCX Suite

transcribestreaming.us-east-1.amazonaws.com

HTTPS (443, 8443)

OLD ASR (Speech To Text) engine

Central Europe

Source	Destination	Protocol & Port	Usage
UCX Suite	eu-smartflows.imagicle.cloud	HTTPS (443)	Required to integrate Voice Virtual Agents and AI Virtual Receptionist scripts.
UCX Suite	api.imagicle.com eu.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (Cloud licensing and other cloud services)
UCX Suite	api.elevenlabs.io	HTTPS (443)	New TTS (Text to Speech) engine used by Voice Virtual Agents and AI Virtual receptionist.
UCX Suite	api.eu.deepgram.com	HTTPS (443)	New ASR (Speech To Text) engine used by Voice Virtual Agents and AI Virtual receptionist.

OLD TTS\ASR

UCX Suite

polly.eu-central-1.amazonaws.com

HTTPS (443, 8443)

OLD Text To Speech engine

UCX Suite

transcribestreaming.eu-central-1.amazonaws.com

HTTPS (443, 8443)

OLD Speech To Text engine

British Isles

Source	Destination	Protocol & Port	Usage
UCX Suite	eu-smartflows.imagicle.cloud	HTTPS (443)	Required to integrate Voice Virtual Agents and AI Virtual Receptionist scripts.
UCX Suite	api.imagicle.com eu.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (Cloud licensing and other cloud services)
UCX Suite	api.elevenlabs.io	HTTPS (443)	New TTS (Text to Speech) engine used by Voice Virtual Agents and AI Virtual receptionist.
UCX Suite	api.eu.deepgram.com	HTTPS (443)	New ASR (Speech To Text) engine used by Voice Virtual Agents and AI Virtual receptionist.

OLD TTS\ASR

UCX Suite

polly.eu-west-2.amazonaws.com

HTTPS (443, 8443)

OLD Text To Speech engine

UCX Suite

transcribestreaming.eu-west-2.amazonaws.com

HTTPS (443, 8443)

OLD Speech To Text engine

Asia Pacific

Source	Destination	Protocol & Port	Usage
UCX Suite	us-smartflows.imagicle.cloud	HTTPS (443)	Required to integrate Voice Virtual Agents and AI Virtual Receptionist scripts.
UCX Suite	api.imagicle.com us.api.imagicle.com grpc.imagicle.com	HTTPS (443)	Imagicle API invocations (Cloud licensing and other cloud services)
UCX Suite	api.elevenlabs.io	HTTPS (443)	New TTS (Text to Speech) engine used by Voice Virtual Agents and AI Virtual receptionist.
UCX Suite	api.deepgram.com	HTTPS (443)	New ASR (Speech To Text) engineused by Voice Virtual Agents and AI Virtual receptionist.

OLD TTS\ASR

UCX Suite

polly.ap-northeast-1.amazonaws.com

HTTPS (443, 8443)

OLD Text To Speech engine

UCX Suite

transcribestreaming.ap-northeast-1.amazonaws.com

HTTPS (443, 8443)

OLD Speech To Text engine

If you are leveraging an Imagicle UCX Cloud Suite, you don’t have to care about above rules.

UCX Suite Cloud Services Authentication

Any interaction between Imagicle Cloud applications and UCX Suite (on-prem or Cloud) requires Cloud Services Authentication to be accomplished, as explained here.