Analytics tab

NOTE: Analytics Tab is accessible to Administrator users only!

Introduction

In this article you'll learn how to best use our Analytics section, which is divided in three sections: 

• Overview

  • Number of conversations last 7 days

  • Conversations per hour of day

  • Median response time & average conversation length

• Metrics

  • Conversations

  • Visitors

  • Messages

  • Response time

  • Conversation length

  • Events

  • Satisfaction

• Real-Time

Data Analytics has grown in significance within enterprises, serving to analyze and refine business processes while enhancing decision-making and outcomes. Its primary objective is to leverage statistical analysis and technology on data to uncover trends and address challenges. 

Access the Analytics section in Imagicle Smartflow is very easy: just click on “Analytics” icon on the left bar menu.

Last updated: June 28, 2024