VoiceMail not working properly (caller does not hear anything when calling the voice mail)

Applies to

Imagicle Voice Mail Service (VoiceMail)

In some cases, Imagicle VoiceMail may not work properly: when placing a call to the Voice Mail, it may happen that the caller does not hear anything.

“Media Termination Point required” flag has not been selected when H.323 Gateway device has been created-configured.

Likely this is required by the specific environment configuration.

Please check and make sure that “Media Termination Point required” flag is selected in H.323 Gateway Configuration page, as in picture below.