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Change the path where the encrypted audio tracks of the recorded calls are stored

Article ID: 584
Last updated: 08 May, 2019
Applies from Application Suite 2016.3.1
to version Application Suite 2017.3.2

Description:

If you are running suite version 2017.6.1 or following, you can configure this via Web interface (Storage configuration).

Change the path where the encrypted audio tracks of the recorded calls are stored from the default folder <StonevoiceAS>\Apps\Recorder\Records\

How-to:

Open the configuration file <StonevoiceAS>\App\Recorder\Settings\Recoder.ini and set the parameter RecordingPath*

[Settings]
RecordingPath=C:\NEWPATH 


Save and test

Please note that in case of HA, to replicate the recordings storage path across a cluster you should open the file: 
<StonevoiceAS>\Apps\Replication\Settings\Replication.Task.config.xml
And set the following parameter:
<preference key="CallRecordingRecs.folder_path" value="C:\NEWPATH" />
This should be done in each Imagicle server (and all imagicle nodes should have the same local path)


* It defines the root for the recordings, while all the audio tracks are saved in a structured way (<YEAR>\<MONTH>\<DAY>).
Example of the full file name:  C:\Program Files (x86)\StonevoiceAS\Apps\Recorder\Records\2018\03\19\Record_2018000000009_20180319164344_name_1234_Recorder.encrypted

Article ID: 584
Last updated: 08 May, 2019
Revision: 8
Views: 115
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