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Change the path where the encrypted audio tracks of the recorded calls are stored

Article ID: 584
Last updated: 19 Mar, 2020

Description:

Change the path where the encrypted audio tracks of the recorded calls are stored from the default folder <StonevoiceAS>\Apps\Recorder\Records\

How-to:

1)  Open the configuration file <StonevoiceAS>\App\Recorder\Settings\Recoder.ini and set the parameter RecordingPath*

[Settings]
RecordingPath=C:\NEWPATH 

Save and test

2) In case of HA configuration, to replicate the recording files across a cluster you should open the file: 
<StonevoiceAS>\Apps\Replication\Settings\Replication.Task.config.xml
and set the following parameter with the new local path. Pay attention to write the path without the ending backslash:
<preference key="CallRecordingRecs.folder_path" value="C:\NEWPATH" />

Once saved, restart the Imagicle Replication service.

This step 2 should be done in each Imagicle server (and all imagicle nodes should have the same local path).


* It defines the root for the recordings, while all the audio tracks are saved in a structured way (<YEAR>\<MONTH>\<DAY>).
Example of the full file name:  C:\Program Files (x86)\StonevoiceAS\Apps\Recorder\Records\2018\03\19\Record_2018000000009_20180319164344_name_1234_Recorder.encrypted

Article ID: 584
Last updated: 19 Mar, 2020
Revision: 13
Views: 265
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