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Screen Recording Troubleshooting

Starting from Imagicle 2025.Winter.1 release, two new logs are accessible from Windows Event Viewer, within Applications and Services Logs directory: EkisaOperations.SDKApp and EkisaRuntime.SDKDebug 

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If Screen Recording’s UCX Suite integration is disabled when there are still some recorded sessions, import/delete jobs keep trying to perform their task until they are all accomplished. This is because those jobs are not aware about actual integration status.

If the integration is disabled and Ekisa Screen Server is turned off, failed jobs are reported in above logs.

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