Incomplete recordings on an Imagicle UCX Suite equipped with AV
It happens sometimes that certain Antivirus applications (like TrendMicro Apex) introduce a performance issue on Imagicle Compliance Recording, where actual recording starts after a few seconds delay, leading to an incomplete recording.
In this case, please make sure that AV is configured in the proper way, with proper exceptions, as described here.
If the problem persists, we strongly recommend to disable AV in the Imagicle UCX Suite server.