Call Recording on Broadworks Platform

Applies to:

UCX Suite Winter 2019 and above

How-to:

Imagicle Call Recording can deliver call recording capabilities to PBX BroadWorks Platform (R22.0 and above), both in case of On Prem and Cloud scenarios; the following recording modes are supported:

Always On
Always On with Pause/Resume
On Demand with User Initiated Start

Configurations

Network Configuration

If Imagicle UCX Suite is deployed in a network environment configured with NAT (this typically happens in Cloud based scenarios), it is necessary to connect via RDP to Imagicle UCX Suite Server and navigate to C:\Program Files (x86)\StonevoiceAS\Apps\Recorder\Settings. Locate the file Recorder.Opal.config.xml and add the two lines below inbetween the configuration xml tags.

CODE

<preference key="voip.paramgeneral.nat.method" value="STUN"  />
<preference key="voip.paramgeneral.nat.server" value="stun.stunprotocol.org" />

Save file and restart Call Recorder service.

UCX Suite Configuration

For any PBX User who needs to be recorded it is required to create a UCX Suite User specifying into PBX username his PBX userId, with domain included (i.e. ImagicleBTBCUser2@as.iop1.broadworks.net).