How to migrate archived recordings from a 3rd party recording appliance

Imagicle team is available to help you migrating existing recordings from another vendor's system, providing the following requirements are satisfied.

Requirements

• recordings must be shared in an unencrypted format

• file format can be either MP3 or Wav

• metadata associated to each recording must be accessible through a text (unencrypted) file. The data format can be JSON, XML or CSV

• metadata file must include at least:

  • caller party

  • called party

  • start date/time

  • duration

  • session id

• there must be a way to associate metadata with the relevant audio file (for example by leveraging the session id)

Limitations

• Imagicle can import audio recordings only

• by default, we import audio+metadata only. Optionally, we can export additional information and store them in the recording notes, using the format “key1: value1 | key2: value2”. Additional information must be available in the same metadata file, along with the other mandatory data. Recording’s notes have a limit of 1024 characters

• Each recording is matching the Imagicle user in two possible ways:

1. using the extension number. For each recording we try to look up the relevant Imagicle user using the extension number available in the metadata file. If not found, the recording is associated to a catch-all user (relevant metadata is still available)

2. all the imported recordings are just associated to a catch-all user. Relevant metadata is still available

Custom Script development

Imagicle develops a script on purpose to migrate existing recordings. To evaluate migration feasibility and relevant efforts, customer must provide to Imagicle:

• 4-5 recordings + metadata samples

• how these files are reachable from the Imagicle server. Typically, recordings to be imported are copied into the Imagicle UCX Suite instance or into a shared network folder.

• total size and total number of the recordings to be migrated.