Imagicle UCX Platform

UCX Platform integrations

By selecting the “Integrations” button on Admin Home Page’s left-most panel or by clicking on “Integrate UCX Suite” menu option, you can access to the Integrations page, which currently includes the following three options:

  • UCX Suites: Allows to connect an on-prem Imagicle UCX Suite or UCX Cloud Suite to the UCX Platform portal, to provide a direct access to UCX Suite web portal.

  • Single Sign-on (SSO): Allows to enable Webex SSO and a generic SAML-based or OpenID-based SSO authentication for the users associated to the UCX Platform and UCX Suites.

  • User Synchronization: To provision UCX Platform users against MS Entra ID or Webex Control Hub source.

  • MCP Server for AI Virtual Receptionist: This option enables the integration with multiple MCP Server available in the market for virtual assistants.

image-20260810-070134.png

First time you access this page, above integrations are likely empty, except in the case your infrastructure includes an Imagicle UCX Cloud Suite: in that case, relevant UCX Suite entry should be already added by Imagicle Cloud team.

Each integration is documented in a separate child article, as below:

Final Integrations web page layout

Depending on your environment, the Integrations page might includes multiple UCX Suites, multiple SSO and multiple MCP integrations. Users' Synch integration is unique, so you can’t add (Create) a new one.

By clicking on each UCX, SSO, User Synch or MCP integration, you can display relevant data, update filters and, for UCX Suite and SSO only, remove it by hitting the image-20250409-153727.png button. See below an Entra ID sample:

image-20250922-061720.png


Last updated: