UCX Suite integrations

UCX Suites integration enables the customer’s suites to consume the Imagicle cloud services, including SSO, users' synchronization, integrations with cloud calling platforms and others.

You must have an integration in place for each suite instance that needs to leverage the cloud services.

Adding a new suite integration

Please click on + Create to add an UCX Suite. The following window pops-up:

Just enter a name of your choice to identify the Imagicle UCX Suite instance and then add a https URL including instance FQDN, which allows to reach the instance from any workstation and subsequently properly perform SSO authentication.

You can also add multiple URLs, to handle a redundant cluster or public/private addressing, but only the one flagged with yellow star is accessible to customer.

By clicking on Create , a new window pops-up, displaying the Client ID and the Client Secret to be associated to the Imagicle UCX Suite instance:

Above parameters should be added in UCX Suite’s System Parameters. In this way, the Imagicle instance is connected to the Imagicle UCX Platform and it can leverage own Cloud applications like Voice Analytics, Virtual Receptionist, Voice Virtual Agents and Cognito-based Single Sign-on.

UCX Suite Pin Icon

Each UCX Suite entry includes a pin icon, by default unselected. If you click on pin icon, then relevant UCX Suite entry will appear into UCX Platform Home web page, allowing other users to access UCX Suite web portal.