Main concepts
MCP (Model Context Protocol) is an open standard that allows AI assistants to connect directly to external tools, data sources, and business systems in a structured, secure way. Instead of building a custom integration for every single system, an MCP-compatible AI assistant can discover and use any system that exposes an MCP connector — making integrations faster to set up and easier to scale.
MCP support in Imagicle AI Receptionist
Imagicle AI Receptionist, within own Autonomous prompts, does support MCP, allowing it to connect with a wide range of internal business systems and tools beyond the platforms it integrates with natively. This means the AI Receptionist can be extended to interact with additional line-of-business applications — such as CRMs, ticketing systems, ERPs, or custom internal databases — without requiring a bespoke integration for each one.
Availability
Generic MCP support for Imagicle AI Receptionist is being rolled out starting from Summer 2026 release. Additional MCP-based capabilities are also planned, including native integration with Microsoft Teams and Webex presence for smarter, availability-aware call routing, and native calendar integration for scheduling, modifying, and managing appointments — both targeted for a later release.
The Imagicle MCP
Providing your AI Receptionist license includes MCP integrations, a complimentary Imagicle MCP connector is supplied by default.
If you click on the relevant button, you can browse the list of all embedded tool:
as seen in above list, the Imagicle MCP includes must-have tools for checking calendars, add a new booking and ask for confirmation. Moreover, you can search for a contact and transfer the call or send emails and finally end the conversation.
Add a new MCP Integration
Please click on Create button to add a new MCP Server:
The following window pops-up:
Fill the window with these data:
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Name: A name of your choice identifying the MCP connector
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URL: Specific MCP URL supplied by your MCP Provider
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Response Timeout: You can leave the default 10 seconds timeout, unless specified by the MCP Provider.
Hit Next to proceed with additional configurations.
MCP Authentication methods
Four options available, to be selected by following specific guidance coming from MCP provider:
No authentication
That’s the case where MCP does not require any access credentials. Once this choice is selected, you can just hit next to continue.
API Key authentication
This authentication method is used when MCP server requires custom header credentials or standard API keys. Enter the following data:
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Header name: Specific MCP’s https header name to be included into each request toward MCP.
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Header value: Specific MCP’s https header value to be included into each request toward MCP. This is typically a complex alphanumeric string, similar to a compliant password.
OAuth2 Client Credentials
This is the authentication method in use for machine-to-machine access, with no user interactions.
The following data must be entered:
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Token URL: Authorization server URL used to exchange credentials for access tokens
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Client ID: Unique application identifier assigned by your OAuth provider
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Client secret: Confidential client key assigned by your OAuth provider
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Scopes: Optional field, to leave empty
OAuth2 PKCE authentication
This is the authentication method in use for interactive user authentication or modern OAuth 2.0 flows requiring enhanced authorization security.
First you need to copy the displayed Imagicle Redirect URI and register it as an allowed redirect/callback URI in your MCP provider.
The following data is returned, to fill below form:
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Authorization URL: Endpoint where users are redirected to authenticate
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Token URL: Endpoint where authorization codes are exchanged for tokens
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Client ID: Application client ID configured in your identity provider.
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Client secret: (Optional) Only if your provider requires a secret alongside PKCE.
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Scopes: Optional field, to leave empty
Final MCP Integration
Hit Next to test and authorize the MCP connection. After few seconds, if the test is successful, a new window pops-up where you can enable the required MCP tools:
Once done, just click on 
