Imagicle Call Recording for UCX Platform
Imagicle Call Recording for UCX Platform
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Welcome to the Imagicle Call Recording for UCX Platform KB

This KB section highlights the Imagicle Compliancy Call Recording Cloud-based solution for Microsoft and Cisco calling platforms.

Dedicated to any company that needs to record audio calls either for critical services with legal requirements, for operator training or just to keep track of important calls.

It offers two recording modes:

  • Always On, where every call is automatically recorded with no user intervention

  • On Demand, letting the user decide when to start conversation recording through a softkey on Cisco or MS-Teams client.

Recorded calls are encrypted by the AES-256 bit algorithm and stored in the Imagicle UCX Platform Cloud, where they can be searched and retrieved through the dedicated web portal.

Technical details

  • Supported recording methods: Microsoft Teams Graph APIs; Webex APIs

  • Supported voice codec: G.711 uLaw/ALaw

  • Audio File format: MP3

  • Recordings Encryption: AES-256 bit

  • Recordings disk occupancy: 300KBytes per minute ⇒ 18 MBytes/hour

MP3 format details

Recordings are compressed and stored in MP3 format, with a constant bit rate of 32 kbps.

The following table contains the list of the ID3 tags valued in the MP3 recording files and their meaning:

Content

User friendly
tag name

ID3 tag name

Example

Record ID

Title

#TIT2 
Title, songname or
content description

2019000001344

Owner
IAS username

Copyright

#TCOP
Copyright

john_doe

Owner
first & last name 

Composers

#TCOM
Composer

John Doe

Owner extension number

Contributing Artists

#TPE1
Lead performers/Soloists

2501

Remote number

Album Artists

#TPE2 
Band/orchestra/accompaniment

+1555820132

Associated screen recording id (If Screen Recording add-on is enabled

Conductors

#TPE3
Conductor/performer refinement

EVT_63120430e0e4d3

Start date-time

Subtitle 
(ISO format, UTC)

#TIT3 
(Subtitle)

2019-10-04T14:52:29

Start date-time

Recording time
(Server timezone)

#TYER 
(Year)

#TIME
(Time)

2019

 

04/10/2019 16:52

Duration

Length/Duration

#TLEN   
Length (in ms)

138000

Call direction (IN/OUT)

Genre

#TCON
Content type/Genre

OUT

Imagicle Call Recording Licensing

Imagicle Call Recording comes with three different license profiles, depending on required features and Calling Platforms in place:

  • Call Recording Core: Designed for organizations that need essential compliance recording and secure access to recordings. Ideal for teams looking for a secure and lightweight solution natively integrated with their daily collaboration tools. This profile is available to Cisco WxC MT, WxCC and Microsoft Teams users.

  • Call Recording Pro: Designed for organizations that must meet compliance requirements and need a clear quality standard everyone can follow. Ideal for teams where supervisors need to assess interactions (score), standardize evaluations, and turn reviews into coaching actions (manual QM). This recording profiles applies to any Cloud-based Calling Platform.

  • Call Recording AI Insights: Designed for organizations moving from periodic reviews to continuous performance improvement, ready to leverage AI to automate processes. Ideal for teams where supervisors need to highlight exceptions, spot patterns, accelerate quality programs without increasing workload (AI QM).

Minimum license volumes:

  • 5 channels (concurrent recordings);

  • 10 users (named recording users)

Network requirements with on-prem UCX Suite

If Imagicle Call recording is implemented together with an on-prem Imagicle UCX Suite, please bear in mind Internet reachability, as explained in this KB article.

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