Imagicle Call Recording Users Guide
The access to Imagicle Call Recording is available within Imagicle UCX Platform web portal by selecting relevant option, as highlighted in below screenshot. By leveraging their standard login credentials, with or without SSO, each user accesses the UCX Platform web portal with own, specific permission level.
Username is always the email address. If your company is leveraging Single Sign-On authentication, then your login is redirected to your Identity Provider for multi-factor authentication, where applies.
Call Recording Dashboard
Once authenticated, user accesses to Call Recording Dashboard page, which shows statistical data about the user’s behaviors, in terms of volume of recorded calls and relevant duration. Below you can see an Imagicle Call Recording Dashboard sample:
On top page header, you can apply a Date filter by a custom range. See below:
Funnel icon
→ to remove all configured filters.
Analyzed data provides three “widgets” including different data:
Recording counters
Left side panel displays overall number of recorded conversations, split in a slider graph by inbound (cyan) and outbound calls (green).
Below these counters, you can find the average call duration.
Call Trend
This widget includes a graph representing recorded calls trends of those conversations included in applied time frame, by volume and call duration selectable levels.
X-axis represents selected time frame, where a proper date unit is applied depending on filtered range: day, week, month.
On top of the widget you can find two buttons, to toggle Volume and Duration graph patterns.
COMPARE switch on top-right allows to show or hide trend patterns related to previous adjacent time frame. Previous time frame trend patterns are displayed with light blue bar chart for Volume and dotted line for Duration. If you hoover mouse pointer on this widget, additional data is displayed:
Applied time frame and adjacent previous time interval, considered to display relevant trend patterns.
By double-clicking on any Volume or Duration graph bar/line, you are redirected to the Recordings page, where the list of recordings relevant to the graph item is displayed.
Call Volume/Duration variations
Two additional widgets are included in the Dashboard, to provide the variation between selected time period and previous adjacent period. This is useful to understand the user’s behavior in terms of number of recorded calls and relevant calls duration relative incremental data.
Other menu options
On left-side bar, four options are available:
→ to access recordings dashboard (default landing page)
→ to access recorded conversations list
On top-right corner, you can find two icons:
→ Logout to UCX Platform
→ Switch to another UCX Platform application
Recordings Page
Next available menu item is Call Recording’s Recordings page, which shows the list of all available recordings performed by the user. Below you can see an Imagicle Call Recording’s conversations page sample:
For each recording entry, the following data is available:
Dir → Call direction:
= Inbound; 
= OutboundFrom → Calling Party name or phone number
To → Called Party name or phone number
Date & duration → Date/time stamp, call duration
Info → Icon
indicates that a text note has been added to this recording; Icon 
indicates that the recording has been tagged for a longer retention (legal hold)Tags → Matched tag(s) inside the conversation
On top page header, you can apply a filter by time frame, similar to Dashboard section.
MORE FILTERS → allows to apply additional search criteria across all recordings. See below:
This is the native recording identifier coming from the Calling Platform.
This is the unique recording identifier assigned by Imagicle UCX Platform.
Recording details & playback
From Call Recording’s Recordings page, you can click on any available recording to access relevant details page, embedding an audio player. See below screenshot sample:
Recording summary header
The following options are included in top header:
→ Legal hold button, to tag recording for additional retention, if this feature has been enabled.Recording date/time stamp and duration
Call parties names and/or phone numbers
→ Info button to display recording metadata and download recording audio
→ Download recording audio button
→ Delete selected recording
Recording Metadata
Metadata tab
Recording technology → indicates the Calling Platform is use. This field determines the type and structure of the platform-specific IDs associated to each recording.
Calling platform ID, → Displays the identifiers associated to each call, depending on the recording technology. It helps matching the recording between Imagicle Recorder and the native calling platform. If no data is available for a specific field, a dash (
-) is displayed.File digest (SHA256) → Displays audio recording checksum value, to make sure nobody has modified its content.
Download tab
To download audio recording in MP3 unencrypted format.
Audio Player
Under recording summary header, you can find a graphic pattern representing audio recording over a blue background. This is actually an audio player, which allows to listen to the whole recording content.
Fast forward and rewind buttons are available, to skip +/- 10 seconds. Playback speed is selectable between 0.5x up to 2x. Volume slide is included too.
Notes and Tags
Note panel allows the user to add a text note indicating the subject of the conversation and other valuable information. This note is searchable from Recordings page.
Tags panel allows to add specific tags to the recording, for an easier retrieval of several recordings matching one or multiple tags.