Imagicle Call Recording Users Guide | Imagicle Knowledge Base

Web Portal Access

The access to Imagicle Call Recording is available within Imagicle UCX Platform web portal by selecting relevant option, as highlighted in below screenshot. By leveraging their standard login credentials, with or without SSO, each user accesses the UCX Platform web portal with own, specific permission level.

Username is always the email address. If your company is leveraging Single Sign-On authentication, then your login is redirected to your Identity Provider for multi-factor authentication, where applies.

Call Recording Dashboard

Once authenticated, user accesses to Call Recording Dashboard page, which shows statistical data about the user’s behaviors, in terms of volume of recorded calls, relevant duration and evaluated agent’s score. More details are available here.

If the user is associated to a Recording AI Insights license profile, then she/he can also access to additional AI-based Dashboard widgets related to Sentiment Analysis trends and ranking. More details here.

Recordings Page

Next available menu item is Call Recording’s Recordings page, which shows the list of all available recordings performed by the user. Below you can see an Imagicle Call Recording’s conversations page sample:

Depending on Call Recording license assigned to the user, he/she can view different information associated to each recording. Please consult below KB links for more details:

Call Recording CORE/PRO user’s license profile
Call Recording AI Insights user’s license profile

On left-side bar, two options are available:

→ to access recordings dashboard (default landing page)
→ to access recorded conversations list

On top-right corner, you can find two icons:

→ Logout to UCX Platform
→ Switch to another UCX Platform application

Cisco Webex/Agent Desktop Access

Imagicle Call Recording for UCX Platform also provides a gadget integrated in both Webex Desktop client and WxCC Agent Desktop web interface (if enabled by the administrator).

In both clients, the user finds a button included in the left panel. By leveraging standard login credentials, with or without SSO, each user can browse and search own recordings, sorted by date. See below Webex sample:

Displayed recording data is almost the same as web portal’s Recordings Page.

Microsoft Teams App

Imagicle Call Recording for UCX Platform also provides an App integrated in Microsoft Teams client (if enabled by the administrator).

The user finds a button included in the left panel. By leveraging standard login credentials, with or without SSO, each user can browse and search own recordings, sorted by date.

See here for more details.

Recording details & playback

From gadget’s and MS App’s Recordings page, you can click on any available recording to access relevant details page, embedding an audio player. See below screenshot sample:

Recording Details are very similar to those found in web portal. From here you can access to:

Additional Content

Last updated: August 04, 2026